At a Glance
- Tasks: Ensure smooth hotel operations during the night, managing guest requests and security.
- Company: Join LGH Hotels Management, a leading name in UK hospitality with 42 hotels.
- Benefits: Enjoy employee discounts, free meals, wellness support, and a cycle to work scheme.
- Other info: Flexible hours with opportunities for personal growth in a dynamic environment.
- Why this job: Be part of a vibrant team in a prime city location, enhancing guest experiences.
- Qualifications: Previous hotel experience preferred; strong customer service and communication skills required.
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Holiday Inn Cardiff City Centre
Check out the hotel on our virtual tour!The Opportunity
Are you reliable and responsible? We\'re looking for a Night Porter to ensure our hotel runs smoothly during the night shift.
What You\'ll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal candidate
- Previous experience working in a hotel or similar environment, preferably in a night porter role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Hotel
Located in the heart of the vibrant city, the Holiday Inn Cardiff City Centre is perfectly positioned next to Cardiff Castle and the Principality Stadium. With 157 elegantly designed bedrooms, the hotel provides a comfortable and convenient stay for both business and leisure travelers.
Our Academy conference center features 12 modern, fully equipped meeting rooms, making it an ideal venue for corporate events and conferences. Guests can enjoy a variety of dining options, including a main restaurant, bar, and lobby lounge offering Starbucks coffee, serving delicious dishes and refreshing beverages throughout the day.
Our health and fitness club boasts state-of-the-art facilities, including a gym, sauna, steam room, and a heated indoor pool, offering guests the perfect opportunity to unwind and recharge during their stay.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
#J-18808-LjbffrNight Porter in Cardiff employer: Holiday Inn Cardiff City Centre
At Holiday Inn Cardiff City Centre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values reliability and responsibility. Our Night Porters enjoy a range of benefits including enviable employee discounts, access to global IHG programmes, and comprehensive wellbeing support, all while working in a prime location next to Cardiff Castle. Join us for a rewarding career where your growth is nurtured and your contributions are recognised.
Contact Details:
Holiday Inn Cardiff City Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Cardiff
✨Tip Number 1
Familiarise yourself with the specific safety and security procedures relevant to hotel operations. Understanding these protocols will not only help you during the interview but also demonstrate your commitment to maintaining a safe environment for guests.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest requests or resolved issues in previous roles. This will highlight your ability to manage guest interactions effectively, which is crucial for a Night Porter.
✨Tip Number 3
Research the Holiday Inn Cardiff City Centre and its amenities. Being knowledgeable about the hotel’s offerings will allow you to engage more confidently during discussions and show your genuine interest in the position.
✨Tip Number 4
Prepare to discuss your flexibility and adaptability, especially regarding working nights and weekends. Highlighting your willingness to accommodate the hotel's needs can set you apart from other candidates.
We think you need these skills to ace Night Porter in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and hotel environments. Emphasise any previous roles as a night porter or similar positions.
Craft a Strong Cover Letter:Write a cover letter that showcases your reliability and responsibility. Mention specific examples of how you've managed guest requests or handled emergency situations in the past.
Highlight Key Skills:In your application, focus on skills that are crucial for the Night Porter role, such as strong communication, attention to detail, and the ability to remain calm under pressure.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Holiday Inn Cardiff City Centre
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night shift. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle guest requests promptly and professionally.
✨Demonstrate Your Understanding of Safety Procedures
Safety is paramount in this role. Familiarise yourself with common safety and security procedures in hotels. During the interview, discuss any relevant experience you have in maintaining safety standards and how you would respond to emergencies.
✨Emphasise Your Flexibility and Adaptability
The Night Porter role requires a flexible approach to work, especially since shifts may include evenings and weekends. Be ready to talk about your availability and any past experiences where you had to adapt to changing circumstances.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult guests or managing emergencies. Think through potential scenarios and prepare your responses to demonstrate your problem-solving skills and calmness under pressure.
