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- Tasks: Lead the night team and ensure smooth hotel operations overnight.
- Company: Join LGH Hotels Management, a leader in the UK hospitality industry with 42 hotels.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and more!
- Why this job: Make a difference in guest experiences while developing your leadership skills.
- Qualifications: Previous hotel experience, strong customer service, and leadership skills required.
- Other info: Work in a beautiful hotel with great amenities near UWE Bristol.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Night Manager — Lead Overnight with Care, Clarity, and Confidence
Check out the hotel on our virtual tour!
The Opportunity
We’re looking for a Night Manager who ensures guests sleep soundly, the hotel runs smoothly, and the night team feels supported and trusted. If you’re calm under pressure, attentive to detail, and motivated by creating a safe, welcoming environment, this role is for you.
Why this Role Matters
- Security & Safety: You’re the steady presence overnight—guests and colleagues feel safe because procedures are clear and followed.
- Autonomy & Competence: You’ll own night operations end-to-end, using clear processes and your judgment to keep things running.
- Connection & Recognition: You’ll lead a small team, give and receive timely feedback, and be recognised for outcomes.
- Meaning & Purpose: Each shift closes the day well and sets up the next—your work directly shapes guest experience.
- Fair Boundaries: Structured handovers, clear responsibilities, and protected breaks help you deliver your best.
What You’ll Do
- Lead the Night Team: Set priorities, brief colleagues, and ensure high standards across the shift.
- Keep Operations Smooth: Oversee front desk, security, housekeeping coordination, and maintenance requests overnight.
- Delight Guests: Respond promptly and professionally to requests, queries, and concerns.
- Manage Incidents Calmly: Follow safety and emergency procedures; contact the appropriate authorities when needed.
- Own the Night Audit: Complete reconciliations and prepare accurate reports for senior management.
- Protect Safety & Compliance: Ensure policies, health & safety, and security protocols are followed consistently.
- Be a Careful Custodian: Record and account for overnight spend and any variances.
- Coordinate Across Departments: Flag issues and follow through so day teams can act quickly.
- Coach & Guide: Support, train, and develop night colleagues to perform at their best.
- Keep Clear Records: Maintain precise logs of activities, incidents, and handover notes.
What You’ll Bring
- Experience in hotel operations (nights or front office leadership is a plus).
- A calm, solutions-focused approach and sound judgement.
- Strong people skills—fair, clear, and dependable leadership.
- Confidence with night audit processes and basic systems/reporting.
- A safety-first mindset and willingness to follow (and improve) procedures.
- Flexibility to work overnight shifts and support weekends/bank holidays as needed.
Night Manager employer: Holiday Inn Bristol - Filton
Contact Detail:
Holiday Inn Bristol - Filton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Holiday Inn Bristol - Filton. Understanding their unique offerings and guest expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Holiday Inn or similar hotels. They can provide insights into the company culture and what they value in a Night Manager, which can give you an edge.
✨Tip Number 3
Prepare to discuss your experience in handling emergencies and managing night operations. Be ready with specific examples that showcase your leadership skills and ability to maintain calm under pressure.
✨Tip Number 4
Highlight your customer service achievements in previous roles. Since guest excellence is a key part of the Night Manager role, showcasing your commitment to exceptional service will make you stand out.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in night operations. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Manager role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Customer Service Skills: In both your CV and cover letter, emphasise your excellent customer service skills. Provide examples of how you've successfully handled guest requests or resolved issues in past roles.
Showcase Problem-Solving Abilities: Demonstrate your ability to remain calm under pressure by including examples of how you've managed emergencies or difficult situations in previous jobs. This will show that you're well-prepared for the challenges of a Night Manager.
How to prepare for a job interview at Holiday Inn Bristol - Filton
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you effectively managed staff in high-pressure situations. Highlight any specific examples where your leadership made a positive impact.
✨Demonstrate Customer Service Excellence
Exceptional customer service is key in hospitality. Prepare to share examples of how you've handled guest requests or complaints in the past. Emphasise your ability to remain calm and composed while ensuring guest satisfaction.
✨Understand Safety and Security Procedures
Since safety is a priority during overnight shifts, brush up on relevant safety and security protocols. Be ready to discuss how you would handle emergency situations and ensure the safety of both guests and staff.
✨Familiarise Yourself with the Hotel's Operations
Research the Holiday Inn Bristol - Filton and its operations. Understanding their services, facilities, and unique features will help you tailor your responses and show genuine interest in the role and the hotel.