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- Tasks: Welcome guests, recommend food & drink, and ensure top-notch service.
- Company: Join Eclipse Hotels Group, a family-owned hotel chain with a global presence.
- Benefits: Enjoy discounted hotel stays, meals on duty, and excellent training opportunities.
- Why this job: Create memorable dining experiences while working in a vibrant team environment.
- Qualifications: Previous experience in hospitality or restaurants is preferred; strong customer service skills are essential.
- Other info: Flexible hours including evenings and weekends; we celebrate diversity and inclusivity.
Eclipse Hotels Group is an international family owned hotel group headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for a Food & Beverage Team Member at our Holiday Inn in Bristol City Centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
Creating great Food & Beverage memories can come from many places, the sights, sounds, smells and more importantly our service. As a Food & Beverage Team Member you’ll welcome our guests, recommend food & drink options and help keep service on track and up to standard. By tailoring each of our guests’ experiences to their unique tastes, you’ll help create memories that are as delightful as our dishes.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide with 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests’ experience.
- Present each meal that is a feast for the eyes and a treat for the taste buds. With your own signature flare, you’ll be turning our high standards into memorable meals for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
- Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement.
- Ensure that our guests receive great service as part of our conference and events function, either by our food service or room set up.
- Deal with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Clear down and set up our facilities as required.
What we are looking for:
- Ideally previous hotel experience as a Food & Beverage Team Member or other similar roles/restaurant background.
- A basic understanding of food safety.
- Experience in offering exceptional customer service.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational skills with an eye for detail.
- Willing to work a flexible schedule including evenings, weekends and bank holidays.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people focused culture.
Contact Detail:
Holiday Inn Bristol City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Team Member
✨Tip Number 1
Familiarise yourself with the specific food and beverage offerings at Holiday Inn. Knowing the menu inside out will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service during your conversations. Share specific examples of how you've created memorable experiences for guests, as this aligns perfectly with what we value at StudySmarter.
✨Tip Number 3
Demonstrate your enthusiasm for teamwork. Since you'll be working closely with other team members, showcasing your ability to collaborate and communicate effectively can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. As the role requires evening and weekend shifts, showing that you're adaptable and willing to meet these needs will make a positive impression.
We think you need these skills to ace Food and Beverage Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage roles. Emphasise any previous hotel or restaurant experience, customer service skills, and your ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific experiences where you provided exceptional service and how you can contribute to creating memorable guest experiences.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, organisation, and attention to detail. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Holiday Inn Bristol City Centre
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to create memorable moments for guests.
✨Know the Menu
Familiarise yourself with the food and drink options offered at the Holiday Inn. Being able to recommend dishes and drinks confidently will impress the interviewers and show that you're proactive.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you've collaborated with colleagues in previous roles to ensure smooth service, especially during busy periods.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with a difficult guest or managing multiple orders. Practising your responses can help you feel more confident during the interview.
