Assistant Food and Beverage Manager

Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express located across the UK, Europe, and the Caribbean. An excellent opportunity has arisen for an Assistant Food and Beverage Manager at our Holiday Inn Bristol City Centre Hotel. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience.

As our Assistant Food and Beverage Manager, you'll deliver this through assisting with the management of all aspects of the Food & Beverage Function (Covering our Restaurant, Bar, Room Service, and Conference & Events). By tailoring each of our guests' experiences to their unique tastes, you'll help create memories that are as delightful as our dishes. You'll be the key driver in taking our standards forward and implementing changes to assist in providing true hospitality for all our guests whilst increasing our profit growth and revenue.

Join us and enjoy the following benefits:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide.
• 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on leading high street retailers
• Complimentary Meals on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme
• Excellent Training & Development

What will your key responsibilities and duties be:

We are looking for a professional Assistant Food and Beverage Manager to be responsible for managing all F&B operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B orders, staff, and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities:

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Drive F&B Guest satisfaction score in Tripadvisor and within IHG Brand
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers' needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPIs, schedules, policies and procedures
• Provide a two-way communication and nurture an ownership environment with emphasis on motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

Requirements and skills:

• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Culinary school diploma or degree in food service management or related field

How will you achieve this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests
• True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: providing our guests with what they need, and doing so in a timely and caring manner

What we are looking for:

• Previous management experience as an Assistant Food & Beverage Manager, or Senior Food & Beverage Supervisor or other similar roles, ideally from a branded hotel background, with a strong knowledge of Food Service.
• A good knowledge of Food Safety Standards.
• Experience in supporting training processes, including delivering training and maintaining training records are essential for this role;
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure;
• Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
• Willing to work a flexible schedule including evenings, weekends and bank holidays.

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.