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- Tasks: Ensure guests have a smooth check-in and check-out experience while providing excellent service.
- Company: Join the Holiday Inn Bristol Airport team, known for its warm hospitality.
- Benefits: Enjoy discounted hotel stays, 50% off food, health plans, and complimentary meals.
- Other info: Flexible hours with great training and development opportunities.
- Why this job: Be part of creating memorable experiences for guests in a dynamic environment.
- Qualifications: Strong customer service skills and ability to communicate effectively across teams.
The predicted salary is between 22000 - 26000 £ per year.
Responsibilities
- Ensure guests experience a smooth check-in and check-out process (including group check-ins).
- Provide a warm welcome to guests, answering questions about products and services in person and via telephone.
- Assist with pre-arrival planning and check-in/check-out using Front Office systems.
- Communicate confidently and efficiently across all departments.
- Report maintenance and security issues as appropriate.
- Assist guests with all requests, queries and challenges in a proactive and responsible manner.
- Carry out guest call-backs to ensure guest satisfaction.
- Recommend places to visit and make bookings on behalf of our guests.
Qualifications & Skills
- Excellent customer service and communication skills; ability to build rapport with guests and team members.
- Ability to communicate across departments confidently and efficiently.
- Confident using computer software and front office systems.
- Proactive, composed, enthusiastic, approachable; able to work a flexible schedule including evenings, weekends and bank holidays.
- Strong organisational and administrative skills with attention to detail.
Benefits
- Discounted hotel rooms at 5000+ IHG Hotels worldwide; 50% off Food and Beverage.
- Employee assistance and welfare program.
- Health plan.
- Life insurance.
- Cashback and discounts at leading retailers.
- Complimentary meals on duty.
- Potential share of service charge.
- Excellent training and development.
Start your journey with us as a Guest Experience Agent / Reception Team Member at Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
Guest Experience Agent / Reception Team Member in Bristol employer: Holiday Inn Bristol Airport
Contact Detail:
Holiday Inn Bristol Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent / Reception Team Member in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Holiday Inn and their values. This will help you connect with the team and show that you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest queries or complaints. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, make sure to highlight your ability to communicate effectively across departments. Share examples of how you've done this in past roles to really impress them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Guest Experience Agent / Reception Team Member in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with guests and your enthusiasm for providing excellent service. A warm and friendly tone can make a big difference.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've provided great customer service or handled challenges in the past. This helps us see why you're a perfect fit!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Holiday Inn Bristol Airport
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding what makes Holiday Inn unique will help you connect your answers to their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Agent, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your proactive approach and problem-solving skills.
✨Practice Communication Scenarios
Since you'll be communicating across departments and with guests, practice common scenarios you might encounter. Role-playing these situations can help you feel more confident and articulate during the interview, especially when discussing how you'd handle guest queries or complaints.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.