At a Glance
- Tasks: Create memorable experiences for guests through exceptional food and beverage service.
- Company: Join the family-owned Eclipse Hotels Group, known for its warm hospitality.
- Benefits: Enjoy discounted hotel stays, meals on duty, and excellent training opportunities.
- Other info: Flexible hours and a chance to work in a vibrant, diverse environment.
- Why this job: Be part of a team that values genuine connections and true hospitality.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Eclipse Hotels Group is an international family owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express located across the UK, Europe and the Caribbean. Start your journey with us as a Food & Beverage Service Member at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We are looking for people who our guests rely on to handle transactions, offer local insights and anticipate every detail for a problem free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Join us and we can offer you benefits such as:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide.
- 50% off Food and Beverage Services.
- Employee Assistance and Welfare Program.
- Health Plan.
- Life Insurance.
- Cashback and discounts on the leading high street retailers.
- Complimentary Meals on duty.
- Potential Share of Service Charge.
- Excellent Training & Development.
This is but a small taster of what we would expect in this role:
- Create a warm welcome to everyone and set the tone for each of our guests’ experience.
- Present each meal that is a feast for the eyes and a treat for the taste buds.
- With your own signature flare, you’ll be turning our high standards into memorable service for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
- Know your menus and products; our guests may ask questions about ingredients and allergens - be prepared to answer!
- Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement.
- Be able to identify our VIP guests.
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests.
- True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay.
- True Listening: focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
- True Responsiveness: providing our guests with what they need, and doing so in a timely and caring manner.
What we are looking for:
- Communication Skills – Our guests will need to come to you with concerns as well as compliments, so you will need to be easy to talk to.
- Knowledge of local food safety laws.
- Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories.
- Impeccable customer service skills.
- Willing to work a flexible schedule including evenings, weekends and bank holidays.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Food & Beverage Service Member in Bristol employer: Holiday Inn Bristol Airport
Eclipse Hotels Group is an exceptional employer that prioritises the well-being and development of its team members, offering a vibrant work culture rooted in True Hospitality. As a Food & Beverage Service Member at our Holiday Inn Bristol Airport, you will enjoy a range of benefits including discounted hotel stays, comprehensive health plans, and excellent training opportunities, all while being part of a family-owned business that values genuine connections with both guests and employees. Join us to create memorable experiences in a supportive environment that encourages personal growth and celebrates diversity.
Contact Details:
Holiday Inn Bristol Airport Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Service Member in Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Bristol Airport. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn Bristol Airport
Don't be shy about reaching out to Holiday Inn Bristol Airport directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Service Member in Bristol
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Bristol Airport and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Bristol Airport
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
