At a Glance
- Tasks: Be the first point of contact for guests, delivering exceptional service and managing requests.
- Company: Join LGH Hotels Management, a leading name in UK hospitality with 42 hotels nationwide.
- Benefits: Enjoy employee discounts, wellness support, free meals, and opportunities for career growth.
- Other info: Flexible availability is required, including weekends and holidays.
- Why this job: Thrive in a dynamic environment where your contributions matter and create memorable guest experiences.
- Qualifications: Previous customer-facing experience, strong communication skills, and a friendly personality are essential.
The predicted salary is between 24000 - 36000 £ per year.
Front Office Team Member
Holiday Inn Brentwood M25, Jct.28
Check out the hotel on our virtual tour!
The Opportunity
We are looking for a friendly, motivated and guest‑focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive.
This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience.
You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.
Key Responsibilities
- Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience
- Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
- Handle phone calls and emails, take reservations and accurately manage guest information
- Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy
- Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who Is This Role For?
This role is ideal for someone who:
- Enjoys working with people and takes pride in making others feel welcome and at ease
- Communicates clearly, kindly and confidently in a guest‑facing environment
- Stays calm and organised, even when things are busy
- Likes being part of a team and contributing to a positive, supportive workplace culture
- Understands that great hospitality is about connection, care and consistency
- Wants to develop their skills within a people‑focused hotel environment
Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.
Hotel
With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24-hour room service and a well‑equipped fitness club for guests to maintain their fitness routine.
Marco’s Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests
We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
#J-18808-Ljbffr
Front Office Team Member in Brentwood employer: Holiday Inn Brentwood M25, Jct.28
At LGH Hotels Management, we pride ourselves on being an exceptional employer in the hospitality sector, offering a vibrant work culture that values teamwork and personal growth. As a Food and Beverage Supervisor at our Holiday Inn Brentwood location, you will enjoy competitive benefits, including employee discounts, wellness support, and opportunities for career advancement within our expanding portfolio of hotels. Join us to create memorable guest experiences while developing your leadership skills in a supportive environment.
Contact Details:
Holiday Inn Brentwood M25, Jct.28 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member in Brentwood
✨Tip Number 1
Familiarise yourself with the hotel and its services. Take a virtual tour of Holiday Inn Brentwood M25, Jct.28 to understand the layout and offerings. This knowledge will help you engage confidently with guests during interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've handled guest inquiries or resolved issues in previous roles, as this will demonstrate your suitability for the Front Office Team Member position.
✨Tip Number 3
Showcase your ability to multitask. Prepare to discuss situations where you've successfully managed multiple responsibilities at once, especially in fast-paced environments, as this is crucial for the role.
✨Tip Number 4
Network with current employees or alumni from your school who work in hospitality. They can provide insights into the company culture and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Front Office Team Member in Brentwood
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Front Office Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for hospitality and customer service. Mention specific experiences that demonstrate your ability to deliver exceptional service and handle guest requests efficiently.
Highlight Relevant Experience:In your CV, emphasise any previous customer-facing roles, particularly in hospitality. Use bullet points to clearly outline your responsibilities and achievements in those positions, showcasing your communication skills and ability to multitask.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Holiday Inn Brentwood M25, Jct.28
✨Research the Hotel
Before your interview, take some time to research Holiday Inn Brentwood M25, Jct.28. Familiarise yourself with their services, values, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the demands of the role.
✨Practice Common Interview Questions
Anticipate common interview questions related to hospitality and customer service. Questions like 'How would you handle an unhappy guest?' or 'What does excellent customer service mean to you?' are likely to come up. Practising your responses can help you feel more confident.
✨Dress Appropriately
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the standards expected in a hotel environment.
