Hotel Receptionist - Day Imperial London Hotels Group based at £26,916.00 per annum Pro Rata + Benefits 40 hours a week (5 days out of 7 days weekly rota) Shifts 07:30-16:00/ 11:30-20:00/ 13:00-21:30 Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you thrive in a fast-paced environment and excel at communication? If so, we’d love to hear from you! We’re looking for a warm and welcoming individual to join our dedicated Front Office team at our hotel near Russell Square, central London. As a key member of our team, you'll play an essential role in ensuring our guests have a memorable stay. Why Join Us? Career Growth: Whether you’re experienced in customer service or just starting, we offer a range of Front Office roles, including Receptionist, Concierge Assistant Front Office Manager, and Front Office Manager, with clear progression paths and training opportunities from day one. Dynamic Environment: No two days are the same. You'll interact with guests from around the world and work in a bustling yet supportive setting. Great Location: Based in Bloomsbury, you'll be in the heart of London, working at Holiday Inn, with 316 rooms. It’s a lively place to be, offering a ground floor coffee bar, atmospheric Irish pub and 14 event spaces that can accommodate up to 300 people. What we’re looking for: Professional proficiency in English A natural flair for customer service Team-oriented attitude Positive and caring personality Problem-solving abilities Happy to work in a fast-paced environment Flexibility to work a varied shift pattern: early mornings, evenings, and weekends Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing Desirable: Experience in the hospitality sector Proficiency in multiple languages Knowledge of Opera PMS What’s In It for You: 28 days holiday, rising to 33 with length of service (including bank holidays) Access to ILH Training Academy programmes, apprenticeships and supported study Holiday Purchase Scheme Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning Interest‑free Season Ticket Loan Workplace Pension Team Member flat rate and 50% friends and family hotel discount 50% discount across ILH F&B outlets Discounted drinks at Blooms Café Employee‑funded Health Cash Plan Local Bloomsbury discounts Early Pay access Shopping discounts with selected retailers Salary sacrifice schemes including nursery care, cycle to work, and technology Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme About Us: We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Holiday Inn is under the IHG branding but owned and managed by Imperial London Hotels. And we believe that great hospitality starts with the right team. Are you ready to be the best version of yourself? Please reach out to us today
Hotel Receptionist employer: Holiday Inn - Bloomsbury
Imperial London Hotels Group is an exceptional employer that values its team members as the cornerstone of delivering authentic London experiences. With a rich 185-year history, we offer a vibrant work culture in the heart of Bloomsbury, complete with extensive employee benefits, growth opportunities through our ILH Training Academy, and a supportive environment that prioritises well-being and collaboration. Join us to be part of a family-run company that is committed to innovation and excellence in hospitality.
