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- Tasks: Ensure smooth overnight operations and create memorable experiences for guests.
- Company: Leading UK hotel with a commitment to excellence.
- Benefits: Discounted hotel stays, retail discounts, and unlimited access to leisure facilities.
- Why this job: Join a dynamic team and make a difference in guest experiences.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Perfect for night owls looking for a rewarding role.
The predicted salary is between 24000 - 36000 £ per year.
A leading UK hotel is seeking a Nights Guest Service Assistant to ensure smooth overnight operations and deliver memorable experiences for guests. You will build relationships, manage late arrivals, and provide food from the 24-hour menu.
Ideal candidates will have customer service experience and strong communication skills.
The role offers benefits like discounted hotel stays, retail discounts, and unlimited access to leisure facilities. Join a team committed to excellence.
Night Guest Services Specialist employer: Holiday Inn Birmingham M6 J7
Contact Detail:
Holiday Inn Birmingham M6 J7 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Services Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Guest Services Specialist role.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this position, consider doing mock interviews with a friend. This will help you articulate your customer service experience and show off your personality.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you handled difficult situations or made guests feel special. This will demonstrate your ability to deliver memorable experiences.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team committed to excellence.
We think you need these skills to ace Night Guest Services Specialist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've made guests feel welcome and valued, especially during those late-night shifts!
Communicate Clearly: Strong communication skills are key for this role. When writing your application, be clear and concise. We appreciate a well-structured message that gets straight to the point while still showing your personality.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Night Guest Services Specialist role. We love seeing candidates who understand what we’re all about and how they can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Holiday Inn Birmingham M6 J7
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Familiarise yourself with its services, values, and any recent news. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond for a guest or resolved a difficult issue. This will demonstrate your ability to handle the responsibilities of a Night Guest Services Specialist.
✨Practice Communication Scenarios
Since strong communication skills are key for this role, practice common scenarios you might encounter during your shift. Role-play with a friend or family member to get comfortable with managing late arrivals or addressing guest concerns effectively.
✨Highlight Your Team Spirit
The hotel industry thrives on teamwork, especially during night shifts. Be ready to discuss how you work well with others and contribute to a positive team environment. Share specific examples that illustrate your collaborative spirit and commitment to excellence.
