At a Glance
- Tasks: Support the day-to-day running of our Leisure Club and enhance member experiences.
- Company: Join Kew Green Hotels, a leading hotel management company with a people-driven culture.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 wellbeing support.
- Other info: Flexible hours in a fast-paced environment with opportunities for growth.
- Why this job: Be part of a vibrant team that promotes health, fitness, and guest wellbeing.
- Qualifications: Customer service experience and a passion for creating welcoming environments.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for an enthusiastic and customer-focused Leisure Assistant to support the day-to-day running of our Leisure Club. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back. Reporting to the Leisure Club Manager, you’ll play a key role in supporting both operational excellence and a positive, inclusive environment.
About the Role
You’ll support the delivery of a high-quality leisure experience, ensuring safety, service and standards are always maintained. Key responsibilities include:
- Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
- Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
- Ensuring all areas of the club are clean, tidy and welcoming at all times.
- Completing daily and weekly safety checks in line with company standards.
- Monitoring use of facilities to ensure safe operation and adherence to club rules.
- Supporting membership growth through engagement, retention and local initiatives.
- Carrying out stock control and supporting retail or secondary revenue opportunities.
- Following all health, safety and hygiene procedures, including pool safety and emergency protocols.
About You
You’re energetic, approachable and passionate about delivering a great experience. You enjoy working with people and take pride in creating a safe and welcoming environment. We’re looking for someone who brings:
- Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
- Strong communication skills and confidence engaging with members and guests.
- A proactive, positive and can-do attitude.
- The ability to work effectively as part of a team.
- Good attention to detail, particularly around safety and cleanliness.
- Flexibility to work in a fast-paced environment.
- A genuine passion for health, fitness and guest wellbeing.
- Recognised Pool Responder and First Aid certificates are an advantage.
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud. Learn more about who we are and what drives us at www.kewgreenhotels.com.
Leisure Club Assistant (Casual) employer: Holiday Inn Birmingham M6 J7
Kew Green Hotels is an excellent employer for those seeking a rewarding role as a Leisure Club Assistant, offering a vibrant work culture that prioritises employee wellbeing and development. With opportunities for career advancement through fully funded apprenticeships, generous discounts on hotel stays and leisure facilities, and a commitment to inclusivity, you'll thrive in an environment that values your contributions and passion for health and fitness.
Contact Details:
Holiday Inn Birmingham M6 J7 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Assistant (Casual)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and leisure roles. Prepare your responses, but keep them natural. We want you to sound confident and authentic when discussing your experience and how it relates to the Leisure Club Assistant role.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Remember, they’re looking for someone who’s energetic and approachable. Share your passion for health and fitness, and don’t be afraid to talk about how you create a welcoming environment for guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Leisure Club Assistant (Casual)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for leisure and customer service shine through. We want to see that you're genuinely excited about the role and ready to create a welcoming environment for our members.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles, especially in leisure or hospitality. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us get a quick grasp of what you bring to the table.
Apply Early!:We review applications as they come in, so don’t wait around! Head over to our website and submit your application early to increase your chances of standing out. We can’t wait to hear from you!
How to prepare for a job interview at Holiday Inn Birmingham M6 J7
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Leisure Club Assistant. Familiarise yourself with the key tasks like conducting member inductions and ensuring safety standards. This will help you demonstrate your enthusiasm and readiness to contribute to the team.
✨Showcase Your Customer Service Skills
Since this role is all about creating a positive experience for members, be prepared to share examples from your past customer-facing roles. Highlight how you've engaged with customers, resolved issues, or contributed to a welcoming environment. This will show that you’re a great fit for their team.
✨Demonstrate Your Passion for Health and Fitness
Let your genuine interest in health, fitness, and guest wellbeing shine through during the interview. Share any relevant experiences or certifications you have, like being a Pool Responder or First Aid certified. This will reinforce your commitment to promoting a safe and engaging leisure experience.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the club's initiatives for member engagement or how they maintain safety standards. This shows that you’re not only interested in the role but also invested in the company’s mission and values.
