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- Tasks: Ensure guests have a safe and outstanding experience during the night shift.
- Company: Join Kew Green Hotels, a rapidly expanding global hotel company.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Why this job: Be part of a team that values service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
- Other info: Inclusive workplace with support for personal growth and adjustments.
The predicted salary is between 24000 - 36000 £ per year.
The role
Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Great Barr, Birmingham, B43 7BG.
Nights Guest Service Assistant duties include:
- supporting your hotel in achieving all brand and company metrics and objectives
- building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
- ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
- following SOPs to ensure consistent hospitality for all guests
- maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests
Beyond that, you\\\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Benefits
Our rewards package includes:
- Annual Conference Event and Awards
- Apprenticeships
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet General Manager / Guest Service Manager.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Join our Kew-Team today!
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Guest Services Assistant (Nights) employer: Holiday Inn Birmingham M6 J7
Contact Detail:
Holiday Inn Birmingham M6 J7 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels and their values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. Being able to share these stories will demonstrate your passion for outstanding service.
✨Tip Number 3
Be ready to flex your style! The role requires you to adapt to different guests' needs, so think about how you can showcase your versatility during the chat. Show us that you can handle various situations with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team at Kew Green Hotels!
We think you need these skills to ace Guest Services Assistant (Nights)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for the role.
Tailor Your Application: Make sure to tailor your application to the Guest Services Assistant role. Highlight any relevant experience in customer service and how you’ve gone above and beyond for guests in the past. This shows us you understand what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff – we want to know exactly why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Kew Green Hotels and what we stand for.
How to prepare for a job interview at Holiday Inn Birmingham M6 J7
✨Know Your Guests
Before the interview, research Kew Green Hotels and their guest demographics. Understanding who their guests are and what they value will help you tailor your responses to show how you can enhance their experience.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to anticipate needs and provide outstanding service will resonate well with the interviewers.
✨Familiarise Yourself with Technology
Since the role involves using various technologies, brush up on your MS Office skills and any other relevant software. Being able to discuss your comfort level with technology will demonstrate your readiness for the role.
✨Emphasise Teamwork and Company Values
Kew Green Hotels values teamwork and a strong company culture. Be prepared to discuss how you work well in a team and align with their values. Sharing your passion for hospitality and service excellence will make a positive impression.