At a Glance
- Tasks: Support the day-to-day running of our Leisure Club and enhance member experiences.
- Company: Join Kew Green Hotels, a vibrant and inclusive workplace.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible hours and opportunities for personal growth await you!
- Why this job: Be at the heart of member engagement in a fun, energetic environment.
- Qualifications: Customer service experience and a passion for health and fitness.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for an enthusiastic and customer-focused Leisure Assistant to support the day-to-day running of our Leisure Club. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back. Reporting to the Leisure Club Manager, you’ll play a key role in supporting both operational excellence and a positive, inclusive environment.
About the Role
You’ll support the delivery of a high-quality leisure experience, ensuring safety, service and standards are always maintained. Key responsibilities include:
- Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
- Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
- Ensuring all areas of the club are clean, tidy and welcoming at all times.
- Completing daily and weekly safety checks in line with company standards.
- Monitoring use of facilities to ensure safe operation and adherence to club rules.
- Supporting membership growth through engagement, retention and local initiatives.
- Carrying out stock control and supporting retail or secondary revenue opportunities.
- Following all health, safety and hygiene procedures, including pool safety and emergency protocols.
About You
You’re energetic, approachable and passionate about delivering a great experience. You enjoy working with people and take pride in creating a safe and welcoming environment. We’re looking for someone who brings:
- Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
- Strong communication skills and confidence engaging with members and guests.
- A proactive, positive and can-do attitude.
- The ability to work effectively as part of a team.
- Good attention to detail, particularly around safety and cleanliness.
- Flexibility to work in a fast-paced environment.
- A genuine passion for health, fitness and guest wellbeing.
- Recognised Pool Responder and First Aid certificates are an advantage.
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we’re here to support you.
Leisure Club Assistant in Hagley employer: Holiday Inn Birmingham Bromsgrove
At Kew Green Hotels, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises inclusivity and employee wellbeing. As a Leisure Club Assistant, you'll benefit from career development opportunities through fully funded apprenticeships, enjoy discounts on hotel stays and various retailers, and have free access to our state-of-the-art leisure facilities. Join us in creating a welcoming environment where your passion for health and fitness can flourish while making a meaningful impact on our members' experiences.
Contact Details:
Holiday Inn Birmingham Bromsgrove Recruitment Team
