At a Glance
- Tasks: Support the day-to-day running of our Leisure Club and enhance member experiences.
- Company: Join Kew Green Hotels, a vibrant and inclusive workplace.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible hours and opportunities for personal growth await you!
- Why this job: Be at the heart of member engagement in a fun, energetic environment.
- Qualifications: Customer-facing experience and a passion for health and fitness.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for an enthusiastic and customer-focused Leisure Assistant to support the day-to-day running of our Leisure Club. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back. Reporting to the Leisure Club Manager, you’ll play a key role in supporting both operational excellence and a positive, inclusive environment.
About the Role
You’ll support the delivery of a high-quality leisure experience, ensuring safety, service and standards are always maintained. Key responsibilities include:
- Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
- Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
- Ensuring all areas of the club are clean, tidy and welcoming at all times.
- Completing daily and weekly safety checks in line with company standards.
- Monitoring use of facilities to ensure safe operation and adherence to club rules.
- Supporting membership growth through engagement, retention and local initiatives.
- Carrying out stock control and supporting retail or secondary revenue opportunities.
- Following all health, safety and hygiene procedures, including pool safety and emergency protocols.
About You
You’re energetic, approachable and passionate about delivering a great experience. You enjoy working with people and take pride in creating a safe and welcoming environment. We’re looking for someone who brings:
- Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
- Strong communication skills and confidence engaging with members and guests.
- A proactive, positive and can-do attitude.
- The ability to work effectively as part of a team.
- Good attention to detail, particularly around safety and cleanliness.
- Flexibility to work in a fast-paced environment.
- A genuine passion for health, fitness and guest wellbeing.
- Recognised Pool Responder and First Aid certificates are an advantage.
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we’re here to support you.
Leisure Club Assistant in Bromsgrove employer: Holiday Inn Birmingham Bromsgrove
At Kew Green Hotels, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises inclusivity and employee wellbeing. As a Leisure Club Assistant, you'll benefit from career development opportunities through fully funded apprenticeships, enjoy discounts on hotel stays and various retailers, and have free access to our state-of-the-art leisure facilities. Join us in creating memorable experiences for our members while working in a supportive environment that values your contributions.
Contact Details:
Holiday Inn Birmingham Bromsgrove Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Assistant in Bromsgrove
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Birmingham Bromsgrove. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn Birmingham Bromsgrove
Don't be shy about reaching out to Holiday Inn Birmingham Bromsgrove directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Club Assistant in Bromsgrove
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Birmingham Bromsgrove and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Birmingham Bromsgrove
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
