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For Companies At a Glance
- Tasks: Lead the reception team to create unforgettable guest experiences and manage daily operations.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and career growth opportunities.
- Why this job: Make a real impact by ensuring guests have a memorable stay at Holiday Inn Basildon.
- Qualifications: 2+ years in hotel management, strong leadership, and excellent communication skills.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Are you a highly motivated and experienced individual ready to make a difference? We are looking for a dynamic Reception Manager to be the first point of contact for our guests, ensuring a positive experience from the moment they arrive.
What You’ll Do
- Lead with Excellence: Manage the daily operations of the reception desk, ensuring all staff provide outstanding customer service.
- Achieve Success: Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
- Inspire & Motivate: Train, coach, and motivate reception staff to deliver exceptional guest service and handle any complaints or issues.
- Build Relationships: Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.
- Oversee Reservations: Ensure the reservations system is accurate and efficiently managed, handling guest bookings with precision.
- Collaborate Effectively: Work with other departments to fulfill all guest requests and needs in a timely and efficient manner.
- Manage Budgets: Oversee the reception budget, including labor costs and other expenses, ensuring financial efficiency.
Why Join Us
- Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
- Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal Candidate
- At least 2 years of experience in a similar role within a hotel environment.
- Strong leadership skills with a proven ability to manage and motivate a team.
- Excellent communication skills and ability to build strong relationships with guests and colleagues.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Experience with hotel management systems, such as PMS and reservation systems.
- Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue.
- A positive attitude and a commitment to delivering excellent customer service.
If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.
The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes. We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality. The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station. Direct trains to Fenchurch Street station in London take only 35 minutes.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Reception Manager in Basildon employer: Holiday Inn Basildon
Contact Detail:
Holiday Inn Basildon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Reception Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s at a job fair or an informal chat, let your passion for hospitality shine through. Remember, they’re looking for someone who can inspire and motivate their team!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle guest complaints or manage a busy reception desk. Practising your responses will help you feel more confident and ready to impress when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with us at LGH Hotels Management, so keep checking back for that perfect Reception Manager role!
We think you need these skills to ace Reception Manager in Basildon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience as a Reception Manager. Focus on your leadership skills and any achievements in guest satisfaction or revenue targets that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you’ve inspired and motivated teams in the past, and how you plan to bring that energy to our hotel.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Holiday Inn Basildon
✨Know the Hotel Inside Out
Before your interview, take a virtual tour of the Holiday Inn Basildon and familiarise yourself with its facilities. Understanding the layout and services offered will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed a team or resolved guest complaints. Highlighting your leadership style and how you motivate others will resonate well with the interviewers looking for a dynamic Reception Manager.
✨Understand Key Performance Indicators
Brush up on what key performance indicators (KPIs) are relevant to hotel reception management, such as guest satisfaction scores and revenue targets. Being able to discuss how you would monitor and achieve these KPIs will demonstrate your analytical skills and focus on success.
✨Build Relationships with Confidence
Think about how you can foster strong relationships with both guests and colleagues. Prepare to discuss strategies you've used in the past to create a seamless guest experience and how you plan to collaborate effectively with other departments.
