At a Glance
- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join a vibrant hotel team in Ashford, part of the IHG family.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Other info: Flexible chat with the team to discuss your fit for the role.
- Why this job: Be part of a culture that prioritises service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and tech-savviness are preferred.
The predicted salary is between 24000 - 36000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
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Guest Service Assistant in Ashford employer: Holiday Inn Ashford Central
At Holiday Inn Ashford Central, we pride ourselves on fostering a dynamic and supportive work environment where our Kitchen Leaders can thrive. With opportunities for professional growth, competitive benefits including discounted hotel stays worldwide, and a culture that values teamwork and excellence in guest service, we are committed to making your career both meaningful and rewarding.
Contact Details:
Holiday Inn Ashford Central Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Ashford
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding the company's culture and what they stand for will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills. Think of specific situations where you went above and beyond for a guest, as this will highlight your ability to provide outstanding service.
✨Tip Number 3
Practice your communication skills. As a Guest Service Assistant, you'll need to interact with guests frequently, so being articulate and friendly is key. Consider role-playing common scenarios with a friend to build your confidence.
✨Tip Number 4
Research the hotel and its location in Ashford. Knowing about local attractions and amenities can help you engage with guests more effectively and show your enthusiasm for the role during the interview.
We think you need these skills to ace Guest Service Assistant in Ashford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Guest Service Assistant. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for customer service and your ability to adapt to guests' needs. Mention any previous experience in similar roles and how it has prepared you for this position.
Highlight Relevant Skills:In your CV, emphasise skills that are crucial for the role, such as communication, problem-solving, and familiarity with technology like MS Office. Use specific examples to demonstrate how you've successfully used these skills in past roles.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Holiday Inn Ashford Central
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Adaptability
This role requires adapting your style to meet the needs of different guests. Be ready to discuss how you've successfully adjusted your approach in previous roles to cater to diverse customer preferences.
✨Familiarise Yourself with IHG Hotels
Having a solid understanding of IHG hotels and their offerings will impress your interviewers. Research the brand, its values, and the services provided at the hotel in Ashford to show your enthusiasm and preparedness.
✨Prepare Questions for Your Interviewers
Engaging with your interviewers by asking insightful questions can set you apart. Consider asking about team dynamics, opportunities for career development, or how they measure success in the Guest Service Assistant role.
