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For Companies At a Glance
- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join a vibrant hotel team in Ashford, part of the IHG family.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Why this job: Be part of a culture that prioritises service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and tech-savviness are preferred.
- Other info: Flexible chat with the team to discuss your fit for the role.
The predicted salary is between 24000 - 36000 £ per year.
The role
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Ashford (TN24 8QQ)
Guest Service Assistant duties include:
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at
Benefits
Our rewards package includes:
– Annual Conference Event and Awards
– Apprenticeships
– Robust career development opportunities and support for personal growth
– Attractive discounts across many major retailers, restaurants, and events
– Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
– 50% off food and beverage while you stay in our hotels
– 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
– FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.
Guest Service Assistant employer: Holiday Inn Ashford Central
Contact Detail:
Holiday Inn Ashford Central Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding the company's culture and what they stand for will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills. Think of specific situations where you went above and beyond for a guest, as this will highlight your ability to provide outstanding service.
✨Tip Number 3
Practice your communication skills. As a Guest Service Assistant, you'll need to interact with guests frequently, so being articulate and friendly is key. Consider role-playing common scenarios with a friend to build your confidence.
✨Tip Number 4
Research the hotel and its location in Ashford. Knowing about local attractions and amenities can help you engage with guests more effectively and show your enthusiasm for the role during the interview.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Guest Service Assistant. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to adapt to guests' needs. Mention any previous experience in similar roles and how it has prepared you for this position.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for the role, such as communication, problem-solving, and familiarity with technology like MS Office. Use specific examples to demonstrate how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Holiday Inn Ashford Central
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Adaptability
This role requires adapting your style to meet the needs of different guests. Be ready to discuss how you've successfully adjusted your approach in previous roles to cater to diverse customer preferences.
✨Familiarise Yourself with IHG Hotels
Having a solid understanding of IHG hotels and their offerings will impress your interviewers. Research the brand, its values, and the services provided at the hotel in Ashford to show your enthusiasm and preparedness.
✨Prepare Questions for Your Interviewers
Engaging with your interviewers by asking insightful questions can set you apart. Consider asking about team dynamics, opportunities for career development, or how they measure success in the Guest Service Assistant role.