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- Tasks: Lead and inspire a diverse team to deliver exceptional guest experiences.
- Company: Join Kew Green Hotels, a leader in hospitality with a focus on inclusivity.
- Benefits: Enjoy discounted stays, food perks, gym access, and career development opportunities.
- Other info: Inclusive workplace with support for all applicants during the recruitment process.
- Why this job: Shape the future of guest services while advancing your career in hotel management.
- Qualifications: Experience in senior guest service roles and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, F&B or Meetings & Events, your leadership will shape the whole guest service function and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role. This role reports directly to the Hotel Manager.
What you’ll do:
- Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events.
- Drive service excellence across every guest interaction, from check in to dining.
- Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
- Ensure compliance with safety, security, and operational standards across the hotel.
- Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
- Take accountability for a guest service function and KPIs, as set out by the Hotel Manager.
- Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.
What we’re looking for:
- Experience in a senior guest service role (e.g., Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager).
- Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling.
- Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
- Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.
Benefits:
- Discounted hotel stays around the globe, with food and beverage discounts.
- Attractive discounts across many major retailers, restaurants, and events.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
- Personal and career development.
- Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Guest Services Manager in Ashford employer: Holiday Inn Ashford Central
Contact Detail:
Holiday Inn Ashford Central Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest service excellence and leadership. Think about how you've handled tough situations in the past and be ready to share those stories. We want to see your problem-solving skills shine!
✨Tip Number 3
Showcase your passion for guest service! When you get the chance to chat with potential employers, let your enthusiasm for creating memorable guest experiences come through. It’s all about making that personal connection!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Guest Services Manager in Ashford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest services shine through! We want to see how much you care about creating amazing experiences for guests and leading a team to do the same.
Tailor Your Experience: Make sure to highlight your relevant experience in guest services, whether it's from Front Office, F&B, or Meetings & Events. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. This helps us see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Holiday Inn Ashford Central
✨Know Your Guest Service KPIs
Familiarise yourself with key performance indicators related to guest satisfaction, loyalty recognition, and problem handling. Being able to discuss these metrics confidently will show that you understand the core of the role and can drive service excellence.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and motivated teams in previous roles. Think about times when you had to handle tough conversations or resolve conflicts, as this will demonstrate your ability to lead a multiskilled team effectively.
✨Understand the Whole Operation
While your background may be in Front Office, F&B, or Meetings & Events, make sure you can speak to how these areas interconnect. Show that you're keen to learn and grow across all hotel operations, which is crucial for the Guest Services Manager role.
✨Prepare for Scenario Questions
Anticipate questions about handling guest feedback and resolving issues. Think through scenarios where you turned challenges into positive outcomes, as this will highlight your problem-solving skills and commitment to guest service excellence.