At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building genuine guest relationships.
- Company: Join Kew Green Hotels, a vibrant workplace focused on hospitality and guest experience.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 wellbeing support.
- Other info: Inclusive workplace with opportunities for growth and support throughout the recruitment process.
- Why this job: Kickstart your hospitality career in a fun, dynamic environment where you make a difference.
- Qualifications: Passion for people, strong communication skills, and a proactive attitude are key.
The predicted salary is between 20000 - 25000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Guest Service Assistant (32 hours) in Ashford employer: Holiday Inn Ashford Central
At Kew Green Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With comprehensive training, career development opportunities through funded apprenticeships, and access to fantastic employee benefits like discounts and wellness support, our Guest Service Assistants play a crucial role in creating memorable experiences for our guests while enjoying a fulfilling career in hospitality.
Contact Details:
Holiday Inn Ashford Central Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (32 hours) in Ashford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Kew Green Hotels. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your passion for hospitality and how you can contribute to the guest experience.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and motivated nature shine through. Remember, they’re looking for someone who can build genuine relationships with guests, so don’t be afraid to share your own experiences and stories.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Assistant (32 hours) in Ashford
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see that genuine passion for people and making their day better, so share any relevant experiences or stories that highlight this.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Service Assistant role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Yourself:We’re all about authenticity! Don’t be afraid to let your personality come through in your written application. We want to know the real you and how you can contribute to our team culture.
Apply Early:Don’t wait around! We review applications as they come in, so get your application in early to avoid missing out on this fantastic opportunity. Head over to our website and hit that apply button!
How to prepare for a job interview at Holiday Inn Ashford Central
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Service Assistant does. Familiarise yourself with the tasks mentioned in the job description, like check-ins, food service, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Passion for Hospitality
During the interview, let your enthusiasm for hospitality shine through. Share any experiences where you've made someone's day better or gone the extra mile for a guest. This will demonstrate that you have the right attitude and passion for the job, which is just as important as experience.
✨Practice Your Communication Skills
Strong communication is key in this role. Before the interview, practice answering common questions clearly and concisely. You might even want to do a mock interview with a friend. This will help you feel more comfortable speaking about your experiences and how they relate to the position.
✨Ask Thoughtful Questions
At the end of the interview, be prepared to ask questions about the company culture, training opportunities, or what a typical day looks like for a Guest Service Assistant. This shows that you're engaged and serious about the role, plus it gives you valuable insights into whether the job is the right fit for you.
