At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building guest relationships.
- Company: Join Kew Green Hotels, a vibrant and inclusive hospitality brand.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible hours and opportunities for growth in a supportive team.
- Why this job: Kickstart your hospitality career in a fun, dynamic environment with full training.
- Qualifications: Passion for people, strong communication skills, and a proactive attitude.
The predicted salary is between 12 - 12 £ per hour.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Guest Service Assistant (20 hours) in Ashford employer: Holiday Inn Ashford Central
At Kew Green Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Guest Service Assistant, you'll benefit from comprehensive training, career development opportunities through fully funded apprenticeships, and access to fantastic perks such as discounts on hotel stays and leisure facilities. Join us in creating memorable experiences for our guests while enjoying a workplace that prioritises inclusivity and personal growth.
Contact Details:
Holiday Inn Ashford Central Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (20 hours) in Ashford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can showcase your passion for hospitality and your ability to build relationships with guests. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you care about the role and respect the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Guest Service Assistant (20 hours) in Ashford
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application! We want to see that genuine passion for people and making their day better. Share any experiences, even if they're informal, that highlight your enthusiasm.
Tailor Your Application:Make sure to customise your CV and cover letter to match the job description. Use keywords from the listing, like 'guest experience' and 'teamwork', to show us you understand what we're looking for.
Be Yourself:We’re all about authenticity! Don’t be afraid to let your personality come through in your writing. We want to know who you are, not just what you’ve done. A friendly tone can go a long way!
Apply Early:Don’t wait around! We review applications as they come in, so get your application in early to avoid missing out. Head over to our website and hit that apply button – we can’t wait to hear from you!
How to prepare for a job interview at Holiday Inn Ashford Central
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Service Assistant does. Familiarise yourself with the tasks mentioned in the job description, like check-ins, food service, and maintaining cleanliness. This will help you demonstrate your enthusiasm and readiness to jump into the role.
✨Show Your Passion for Hospitality
During the interview, let your genuine passion for people and hospitality shine through. Share personal experiences where you've gone above and beyond to make someone feel welcome or cared for. This will resonate well with the interviewers and show that you align with their values.
✨Practice Your Communication Skills
Strong communication is key in this role. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how they relate to the job.
✨Be Proactive and Positive
The job requires a proactive approach, so be ready to discuss times when you've noticed something that needed doing and took the initiative. A positive attitude can go a long way, so keep your energy up and show that you're excited about the opportunity to contribute to the guest experience.
