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For Companies At a Glance
- Tasks: Assist guests with reservations and provide excellent customer service daily.
- Company: Join Aimbridge Hospitality, a global leader in hotel management with top brands.
- Benefits: Enjoy flexible working hours and employee discounts at various hotels.
- Why this job: Be part of a vibrant team that values diversity and personal growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: This is a maternity cover position, perfect for gaining valuable industry experience.
The predicted salary is between 28800 - 43200 £ per year.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like...
Hotel Reservations Agent - Maternity Cover (Fixed Term) employer: Holiday Inn and Staybridge Suites London Heathrow
Contact Detail:
Holiday Inn and Staybridge Suites London Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Agent - Maternity Cover (Fixed Term)
✨Tip Number 1
Familiarise yourself with the hotel brands that Aimbridge Hospitality works with, such as Hilton and Marriott. Understanding their unique selling points and customer service standards will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills, as a Hotel Reservations Agent needs to interact with guests and team members effectively. Practising role-play scenarios can help you feel more confident in handling various customer inquiries.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled difficult situations in previous roles. This will demonstrate your capability to manage guest concerns and ensure a positive experience.
✨Tip Number 4
Network with current or former employees of Aimbridge Hospitality on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Hotel Reservations Agent - Maternity Cover (Fixed Term)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Hotel Reservations Agent. Tailor your application to highlight relevant experience in customer service and reservations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality or related fields. Emphasise skills such as communication, organisation, and attention to detail, which are crucial for this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to handle reservations and provide excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Holiday Inn and Staybridge Suites London Heathrow
✨Know the Company
Familiarise yourself with Aimbridge Hospitality and its brands. Understand their values, mission, and the specific hotels they manage. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Customer Service Skills
As a Hotel Reservations Agent, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues to demonstrate your skills.
✨Practice Common Interview Questions
Anticipate questions related to reservations systems, handling difficult customers, and working under pressure. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
