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- Tasks: Lead compliance for our insurance business, ensuring regulatory success and customer trust.
- Company: Join Holiday Extras, a Sunday Times Best Place to Work 2025, in Hythe, Kent.
- Benefits: Enjoy 25 days annual leave, enhanced parental leave, and a profit share bonus.
- Why this job: Shape compliance strategies that empower teams and enhance customer experiences.
- Qualifications: Experience in compliance or risk within financial services, preferably insurance.
- Other info: Flexible working options available to support your work-life balance.
The predicted salary is between 54626 - 68283 ÂŁ per year.
Salary ÂŁ54,626 - ÂŁ68,283 DOE + Benefits + Profit Bonus
Office based in Hythe, Kent
We care deeply about inclusive working practices and diverse teams. If you prefer to work full‑time, part‑time or as a job‑share, we will facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work‑life balance.
At Holiday Extras, we are creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we are proud to offer a world of benefits designed to enhance your lifestyle and well‑being. By joining our team, you will feel supported and rewarded every day.
We are looking for a Senior Compliance Manager to play a pivotal role in shaping how compliance supports, enables and strengthens our Insurance business. This is a senior, influential role at the heart of the Insurance team, shaping how compliance supports commercial success and customer trust. Our Compliance team exists to help the Insurance business grow, supporting commercial ambition while keeping customers at the centre of decision‑making. We believe great compliance is an enabler, not a blocker, building trust with customers, partners and regulators while supporting bold, customer‑focused decisions.
You will join a collaborative, values‑led team where challenge is welcomed, ideas are heard and doing the right thing genuinely matters. This role sits at the intersection of regulation, commercial decision‑making and customer outcomes. You will ensure we are meeting regulatory, legal and operational obligations, while enabling teams to make confident, well‑judged decisions. You will provide pragmatic, solution‑focused guidance, spotting and addressing conduct and operational risks early and helping the business evidence good outcomes for customers.
Working closely with commercial, product and leadership teams, we champion good outcomes and pragmatic solutions aligned to Holiday Extras' wider strategy of exceptional customer experiences.
The Role
- Act as an enabler for the Insurance business, balancing commercial priorities with regulatory requirements and reputational risk
- Own and deliver the risk‑based compliance monitoring programme and annual compliance plan for HX Cover
- Ensure effective governance is in place, including policies, controls, risk reviews, business risk appetite and clear Board‑level reporting
- Lead delivery of FCA obligations, including accurate and timely RMA submissions and senior‑level regulatory commentary
- Build compliance into strategic initiatives such as new products, partnerships, pricing models, customer journeys and marketing campaigns
- Embed Consumer Duty thinking across the business, constructively challenging practices that could lead to foreseeable customer harm
- Act as a trusted adviser to senior stakeholders, with the credibility and confidence to influence, challenge and support decision‑making
- Own audit activity, manage findings through to resolution, and lead regulatory incident response and root cause analysis
- Oversee marketing and financial promotions sign‑off, ensuring FCA and ASA compliance while protecting & promoting the HX brand
- Lead compliance training and upskilling across teams, building understanding and capability
- Ensure strong UK GDPR governance, including records management, third‑party contracts and data‑sharing accountability
Requirements
- Proven experience in compliance or risk within regulated financial services (insurance strongly preferred)
- A compliance qualification such as ICA, CII and/or an internal audit qualification (e.g. IIA)
- Demonstrable experience implementing or assuring Consumer Duty outcomes and conduct frameworks
- Strong working knowledge of the FCA Handbook & reporting platforms, UK GDPR and operational controls
- Good judgement and experience navigating the ambiguity in compliance, working pragmatically with the business
- A solid understanding of online marketing compliance and ASA expectations within the insurance market
- Experience working with senior stakeholders across the business producing Board‑level papers, regulatory MI and leading audits or reviews
- An analytical mindset, able to translate complex regulatory requirements into clear, actionable insight
- Excellent communication skills, with the ability to explain complex topics clearly to both senior and operational stakeholders
- A collaborative, resilient and pragmatic approach, with sound judgement and the confidence to elevate where customer harm or regulatory risk is material
Everyone's career path is individual and different, so this is just a guide. If your experience doesn't precisely match this, you're encouraged to apply so that we can discover your unique talents!
How we hire for this role
We know your time is precious, so we keep our recruitment process as quick and easy as possible. If we believe you might be a match for a job you've applied for, you'll enter our hiring process as follows:
- Video interview
- F2F interview
- Meet the team and Insurance Leaders
Cultivating a diverse and inclusive culture is paramount for us. Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via recruitment@holidayextras.com.
Benefits
Why choose Holiday Extras? We believe that holidays are the most precious time of all, so we create products, tech and services that make travel and holidays memorable and fun. We're on a mission to be the only place to go for your holiday extras, offering unparalleled choice, value and service, turning our customers' ordinary trips into extraordinarily good times.
At Holiday Extras, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we're proud to offer a world of benefits designed to enhance your lifestyle and well‑being. By joining our team, you'll feel supported and rewarded every day.
Learn more about our culture and benefits.
- Time is precious: 25 days annual leave (+BH's), extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone.
- Parental Leave: Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay
- Road to well‑being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years)
- Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva.
- Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.
- Plan ahead: Income protection, Critical illness cover and Life assurance
Senior Compliance Manager (Travel Insurance) employer: Holiday Extras
Contact Detail:
Holiday Extras Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Compliance Manager (Travel Insurance)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Compliance Manager (Travel Insurance)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Compliance Manager role. Highlight your relevant experience in compliance, especially within the insurance sector, and show how you can be an enabler for our business.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how they apply to the role. Talk about your experience with FCA obligations and Consumer Duty outcomes, and how you've successfully navigated compliance challenges in the past.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain complex topics, as this reflects the communication skills we value at Holiday Extras. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Holiday Extras
✨Know Your Compliance Stuff
Make sure you brush up on your knowledge of the FCA Handbook and UK GDPR. Be ready to discuss how you've navigated compliance challenges in the past, especially in the insurance sector. This will show that you understand the regulatory landscape and can bring valuable insights to the team.
✨Showcase Your Pragmatic Approach
Prepare examples of how you've balanced commercial priorities with regulatory requirements. Highlight situations where you've acted as an enabler rather than a blocker, demonstrating your ability to support business goals while ensuring compliance. This is key for a role that sits at the intersection of regulation and commercial decision-making.
✨Engage with Stakeholders
Think about how you've worked with senior stakeholders in the past. Be ready to share experiences where you've produced Board-level papers or led audits. This will illustrate your credibility and ability to influence decision-making, which is crucial for this position.
✨Emphasise Your Communication Skills
Practice explaining complex compliance topics in simple terms. You might be asked to clarify how certain regulations impact customer outcomes, so being able to communicate clearly with both senior and operational teams is essential. Show them you can make compliance accessible and actionable!
