Holiday Extras is seeking a Contact Centre Team Manager (12-Month Parental Leave Cover) to lead a team of around 15 agents across live chat, email and voice.
You will coach and develop the team, manage performance data, embrace AI to boost efficiency, and ensure epic service in line with HX standards. The role is office-based at the HX Campus, Newingreen, with flexible working patterns where possible.
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Contact Centre Team Lead – 12-Month Cover in Hythe employer: Holiday Extras
At Holiday Extras, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture in the heart of Kent. Our commitment to employee growth is evident through mentorship opportunities and a focus on cutting-edge technologies like Node.js and TypeScript, ensuring that our team members are equipped to thrive in a rapidly evolving landscape. With a strong emphasis on work-life balance and a supportive environment, we empower our employees to make meaningful contributions while enjoying a fulfilling career.
