Holiday Extras is seeking a people-focused, performance-driven Contact Centre Team Manager to lead a team of around 15 agents in the Distribution team, delivering epic service across live chat, email and voice. You will coach, develop, and use data and AI to improve performance, aligning with HX Strategy and adopting new technology for better customer outcomes.
You will champion a culture of learning, guide performance conversations, and remove blockers to help the team thrive in a fast-paced
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AI-Driven Contact Centre Team Lead in Hythe employer: Holiday Extras
At Holiday Extras, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture in the heart of Kent. Our commitment to employee growth is evident through mentorship opportunities and a focus on cutting-edge technologies like Node.js and TypeScript, ensuring that our team members are equipped to thrive in a rapidly evolving landscape. With a strong emphasis on work-life balance and a supportive environment, we empower our employees to make meaningful contributions while enjoying a fulfilling career.
