Holiday Extras is seeking a Contact Centre Team Manager to lead a team of around 15 agents in the Distribution team. You will coach, develop and motivate the team, using data and AI tools to improve performance, and ensure epic service across live chat, email and voice channels.
You will foster a culture of learning, experimentation, and continuous improvement, aligning with HX strategy and working patterns that include flexible shifts within opening hours.
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AI-Driven Contact Centre Team Lead (12-Month Cover) in Folkestone employer: Holiday Extras
At Holiday Extras, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture in the heart of Kent. Our commitment to employee growth is evident through mentorship opportunities and a focus on cutting-edge technologies like Node.js and TypeScript, ensuring that our team members are equipped to thrive in a rapidly evolving landscape. With a strong emphasis on work-life balance and a supportive environment, we empower our employees to make meaningful contributions while enjoying a fulfilling career.
