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- Tasks: Lead customer experience and improve journeys for hassle-free trips.
- Company: Join Holiday Extras, a Sunday Times Best Place to Work 2025.
- Benefits: Enjoy 25 days leave, profit share bonus, and health perks.
- Why this job: Make a real impact on travel experiences with innovative AI-driven solutions.
- Qualifications: Experience in digital product management and strong analytical skills.
- Other info: Flexible working options and a supportive, inclusive culture.
The predicted salary is between 57365 - 71706 £ per year.
Salary £57,365-£71,706 FTE DOE + Benefits + Profit Share Bonus
Fully office based in Hythe, Kent
We care deeply about inclusive working practices and diverse teams. If you prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance.
At Holiday Extras, we’re creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we’re proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you’ll feel supported and rewarded every day.
We’re looking for a Senior Product Manager to shape and improve the journeys our customers, partners or suppliers take. You’ll help ensure every customer enjoys a hassle-free trip, while enabling our partners and internal systems to support those experiences seamlessly. We’re looking for someone passionate about empowering customers, embracing AI-powered technologies and making a real impact on how people experience their trips. You’ll play a key role in owning the customer journeys and requirements for a defined domain within one of our product areas. Your work will range from early discovery through to delivery, ensuring each experience is backed by clear insights, measurable outcomes and thoughtful prioritisation. As a senior member of the Product team, you’ll also mentor others and contribute to raising the bar in product across the organisation.
The Role
- Lead the customer experience for complex or multi-squad features, aligned with our AI-driven strategy
- Lead discovery to understand needs, using research, experimentation and analytics to validate ideas and guide decisions
- Define clear requirements and acceptance criteria that make it easy for your team to deliver high-impact, customer-centred outcomes
- Balance strategic objectives with shorter-term priorities to maximise value delivery
- Collaborate with engineering feature teams to build high-impact, customer-focused products
- Build strong, trust-based relationships with teams across the business to align on priorities and remove blockers
- Leverage qualitative and quantitative data to inform and justify product decisions and measure success
- Support the Area Product Owner with prioritisation, stakeholder alignment and area leadership
- Mentor and coach Product Managers and Product Analysts, helping to develop best practice in discovery, requirements and customer-first delivery
- Creating clarity and shared purpose through supportive leadership and coaching; advocating a high-performance environment
What you can bring to our team:
- Experience in digital product management in a customer focussed product team
- Strong analytical skills with the ability to interpret data, draw insights, and make data-informed decisions
- An outcome-driven approach, able to tell us how you’ve driven measurable improvements in product performance
- Excellent relationship-building and communication skills - able to influence, inspire and collaborate at every level across multiple teams
- Be well-versed across the agile and digital space, have experience motivating and leading cross-functional teams.
- A commercial and strategic awareness, applying a pragmatic, data-led mindset to everything you do
- Flexible and resilient in approach, willing to change and adapt plans quickly based on new information
- A collaborative leadership style - known for mentoring & influencing others across your squad and the wider product community
- The use of AI-driven tools to uncover insights and enhance decision-making
- Passion for customer research and a solid grasp of both qualitative and quantitative discovery techniques
Everyone’s career path is individual and different, so this is just a guide. If your experience doesn’t precisely match this, you’re encouraged to apply so that we can discover your unique talents!
How we hire for this role
We know your time is precious, so we keep our recruitment process as quick and easy as possible. If we believe you might be a match for a job you’ve applied for, you’ll enter our hiring process as follows:
- Initial call; A short conversation with our team to find out more about you
- Interview; A deeper dive into your experience and your approach
- Presentation; You’ll share your thinking around a product challenge with a wider group, demonstrating your technical understanding
Cultivating a diverse and inclusive culture is paramount for us. Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch.
Why choose Holiday Extras?
We believe that holidays are the most precious time of all, so we create products, tech and services that make travel and holidays memorable and fun. We’re on a mission to be the only place to go for your holiday extras, offering unparalleled choice, value and service, turning our customers’ ordinary trips into extraordinarily good times.
Learn more about our culture and benefits.
Time is precious: 25 days annual leave (+BH's), extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone.
Parental Leave: Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay
Road to well-being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years)
Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva.
Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.
Plan ahead: Income protection, Critical illness cover and Life assurance.
Senior Product Manager employer: Holiday Extras Limited
Contact Detail:
Holiday Extras Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Keep it concise, engaging, and focused on how you can add value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Senior Product Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Product Manager role. Highlight your experience in digital product management and how it aligns with our customer-focused approach. We want to see how you can make a real impact!
Showcase Your Analytical Skills: We love data-driven decision-making! In your application, share specific examples of how you've used analytics to drive product improvements. This will help us understand your outcome-driven mindset and how you can contribute to our AI-driven strategy.
Emphasise Collaboration: As a Senior Product Manager, you'll be working closely with various teams. Make sure to highlight your relationship-building and communication skills in your application. We want to know how you've influenced and inspired others in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Holiday Extras Limited
✨Know Your Product Inside Out
Before the interview, dive deep into the products and services offered by the company. Understand their customer journeys and think about how you can enhance them. Be ready to discuss specific examples of how you've improved product performance in your previous roles.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to interpret data and draw insights. Bring examples of how you've used both qualitative and quantitative data to inform product decisions. This will show that you're outcome-driven and can make data-informed choices.
✨Build Relationships with Confidence
Since this role involves collaboration across multiple teams, practice articulating your relationship-building skills. Think of instances where you've influenced or inspired others, and be ready to share these stories during the interview.
✨Embrace the AI Angle
Given the emphasis on AI-driven strategies, be prepared to discuss how you've leveraged AI tools in your past work. Share insights on how these technologies can enhance decision-making and improve customer experiences, showing your passion for innovation.
