At a Glance
- Tasks: Welcome guests and handle bookings in a lively holiday park environment.
- Company: Join a leading family-owned holiday park group in the North West.
- Benefits: Enjoy flexible shifts, free gym membership, and discounts on holidays.
- Other info: Great career growth opportunities with personal and professional development.
- Why this job: Perfect for those who love customer service and thrive in busy settings.
- Qualifications: Enthusiastic, friendly attitude and excellent communication skills.
The predicted salary is between 20000 - 25000 € per year.
We’re looking for an enthusiastic, friendly individual to join our team as Holiday Sales Advisor / Receptionist. This role is perfect if you enjoy working in a lively environment and want flexible shifts including evenings and weekends. Join one of the North West’s leading family‑owned holiday park groups and help us deliver exceptional experiences to our guests, owners, and visitors.
Location: Silverdale Holiday Park
Is This Role for You? If you love providing excellent customer service, enjoy welcoming people with a smile, and thrive in a busy, varied role, this could be the perfect opportunity. At Holgates, we value passion, dedication, and teamwork. Many of our colleagues have grown their careers within the company, benefiting from personal and professional development opportunities.
Key Responsibilities:
- Welcome guests, owners, and locals with a friendly and professional approach.
- Handle bookings, amendments, and enquiries efficiently using our internal systems.
- Communicate clearly with customers via email, phone, and in person.
- Liaise with housekeeping and park wardens to ensure smooth check‑ins and check‑outs.
- Assist with sales by offering extras, upgrades, or additional nights where appropriate.
- Manage owner bookings, group bookings, and seasonal touring bookings.
- Operate internal systems to process payments, owner requests, gas orders, swimming tickets, and other transactions.
- Maintain high standards of personal appearance and uphold our park’s 5‑star service expectations.
- Support with admin tasks and ad‑hoc duties to keep the park running smoothly.
Benefits:
- Uniform provided.
- Complimentary tea, coffee, and soft drinks while on duty.
- 50% off our restaurant menu for you and your immediate family.
- Free gym membership for you and your spouse.
- Free use of our leisure facilities for you and your immediate family.
- 20% discount on holidays booked at any of our 6 Holgates parks or cottages. Terms and conditions apply.
Reporting To: Bookings Manager
Hours: 32 hours per week, Monday to Sunday. Evening and weekend working is essential.
How Do I Apply? Click the link to submit your details and CV, or contact Stacey Lindeque on 01524 701508 to discuss this role in more detail.
Receptionist /Holiday Sales Advisor – Silverdale employer: Holgates Holiday Parks
At Holgates, we pride ourselves on being a family-owned holiday park group that fosters a vibrant and supportive work environment. As a Receptionist / Holiday Sales Advisor at Silverdale, you'll enjoy flexible shifts, excellent employee benefits including discounts on holidays and leisure facilities, and ample opportunities for personal and professional growth within our dedicated team. Join us in creating memorable experiences for our guests while developing your career in a lively and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist /Holiday Sales Advisor – Silverdale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Holgates and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about welcoming guests with a smile, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a role where personal appearance is key to upholding the park’s 5-star service expectations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist /Holiday Sales Advisor – Silverdale
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a friendly vibe to our team.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer-facing roles. We love seeing how you've made guests feel welcome in the past, so don’t hold back on those examples!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for someone who can communicate well with our guests!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Silverdale!
How to prepare for a job interview at Holgates Holiday Parks
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. Share why you love providing excellent customer service and how you thrive in lively environments. This will help you connect with the interviewers and show that you're a great fit for their team.
✨Know the Company
Do a bit of homework on Holgates and Silverdale Holiday Park. Familiarise yourself with their values, services, and what makes them stand out in the holiday park industry. Mentioning specific details during your interview can demonstrate your genuine interest and commitment.
✨Prepare for Common Questions
Think about questions you might be asked, such as how you handle busy situations or provide exceptional customer service. Prepare examples from your past experiences that highlight your skills and adaptability. This will help you feel more confident and articulate during the interview.
✨Dress the Part
Since maintaining high standards of personal appearance is important for this role, make sure to dress smartly for your interview. A professional appearance shows that you take the opportunity seriously and understand the expectations of the position.
