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- Tasks: Welcome guests and handle bookings in a lively holiday park environment.
- Company: Join a leading family-owned holiday park group in the North West.
- Benefits: Enjoy flexible shifts, free gym membership, and discounts on holidays.
- Other info: Great career growth opportunities with personal and professional development.
- Why this job: Perfect for those who love customer service and thrive in busy settings.
- Qualifications: Enthusiastic, friendly attitude and excellent communication skills.
The predicted salary is between 1040 - 1248 £ per month.
Location: Silverdale Holiday Park
Who Are We Looking For?
We’re looking for an enthusiastic, friendly individual to join our team as Holiday Sales Advisors / Receptionist. This role is perfect if you enjoy working in a lively environment and want flexible shifts including evenings and weekends. Join one of the North West’s leading family-owned holiday park groups and help us deliver exceptional experiences to our guests, owners, and visitors.
Is This Role for You?
If you love providing excellent customer service, enjoy welcoming people with a smile, and thrive in a busy, varied role, this could be the perfect opportunity. At Holgates, we value passion, dedication, and teamwork. Many of our colleagues have grown their careers within the company, benefiting from personal and professional development opportunities.
Key Responsibilities
- Welcome guests, owners, and locals with a friendly and professional approach.
- Handle bookings, amendments, and enquiries efficiently using our internal systems.
- Communicate clearly with customers via email, phone, and in person.
- Liaise with housekeeping and park wardens to ensure smooth check-ins and check-outs.
- Assist with sales by offering extras, upgrades, or additional nights where appropriate.
- Manage owner bookings, group bookings, and seasonal touring bookings.
- Operate internal systems to process payments, owners requests, gas orders, swimming tickets, and other transactions.
- Maintain high standards of personal appearance and uphold our park’s 5-star service expectations.
- Support with admin tasks and ad-hoc duties to keep the park running smoothly.
Benefits
- Uniform provided
- Complimentary tea, coffee, and soft drinks while on duty
- 50% off our restaurant menu for you and your immediate family*
- Free gym membership for you and your spouse*
- Free use of our leisure facilities for you and your immediate family*
- 20% discount on holidays booked at any of our 6 Holgates parks or Cottages*
*Terms and conditions apply
Reporting To: Bookings Manager
Hours: 32 Hours per Week, Monday to Sunday, Evening & Weekend working is essential
How Do I Apply?
Click the link to submit your details and CV, or contact Stacey Lindeque on 01524 701508 to discuss this role in more detail.
Holiday Sales Advisor / Receptionist – Silverdale employer: Holgates Holiday Parks
Contact Detail:
Holgates Holiday Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales Advisor / Receptionist – Silverdale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Silverdale Holiday Park. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about welcoming guests with a smile, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional when you arrive for your interview. It shows you care about the position and the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Holiday Sales Advisor / Receptionist – Silverdale
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're excited about the role and ready to bring a friendly vibe to our team!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in busy environments. We love seeing how you've handled customer interactions or worked in similar roles before!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so make sure you communicate your skills and experiences without any fluff!
Apply Through Our Website: For the best chance of joining us, apply directly through our website. It’s super easy, and we can’t wait to read your application!
How to prepare for a job interview at Holgates Holiday Parks
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. Highlight your passion for customer service and how you enjoy working in lively environments, as this aligns perfectly with what they’re looking for.
✨Know the Company
Do a bit of research on Silverdale Holiday Park and its values. Familiarise yourself with their services and what makes them stand out in the North West. This will help you answer questions more confidently and show that you’re genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle bookings, enquiries, or even complaints. Use specific examples from your past experiences to demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
Since maintaining high standards of personal appearance is important, make sure you dress smartly for the interview. A professional yet approachable look will not only make a good impression but also reflect your understanding of the park’s 5-star service expectations.