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- Tasks: Be the friendly face for guests, managing bookings and ensuring a 5-star experience.
- Company: Join Holgates, a family-run business with a 70-year legacy in delivering exceptional holidays.
- Benefits: Enjoy free gym membership, discounts on holidays, and complimentary meals during shifts.
- Why this job: Grow your hospitality career in a supportive environment while creating memorable holiday experiences.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This part-time role offers flexible hours, including evenings and weekends.
2 days ago Be among the first 25 applicants
Direct message the job poster from Holgates Holiday Parks
Part Time Holiday Sales Advisor / Receptionist – Silverdale Holiday Park
Location: Silverdale Holiday Park, Lancashire / South Cumbria
Employer: Holgates Holiday Parks
Contract: Full-time | Permanent
Hours: 24 hours per week (includes evenings, weekends, and school holidays)
Salary: Competitive + Benefits
Reports to: Bookings & Reception Manager
Start a new career where you belong!
Join Holgates at our flagship Silverdale Holiday Park, where lush countryside meets outstanding facilities in the heart of the Lancashire/Cumbria border. We’re a family-run business with a 70-year legacy of delivering 5-star holidays, and we’re looking for a warm, customer-focused Holiday Sales Advisor / Receptionist to be the friendly face our guests remember.
If you’re organised, enthusiastic and love working with people, this is a fantastic opportunity to grow your hospitality career in a dynamic, supportive environment.
About The Role
As part of the front-of-house team, you\’ll be a key point of contact for our guests and holiday homeowners. From taking bookings and handling enquiries to offering upgrades and managing check-ins, you’ll deliver excellent customer service while keeping our reception operations running smoothly.
This is a varied and fast-paced role suited to someone who thrives in a guest-facing position, enjoys problem-solving and is passionate about creating memorable holiday experiences.
Your Key Responsibilities
- Be a welcoming first point of contact for all customers, ensuring a 5-star experience
- Manage bookings, amendments, and enquiries using our internal systems
- Answer calls and emails efficiently and professionally
- Support outbound sales, offering extras, upgrades, and extended stays
- Liaise with housekeeping and park teams to ensure seamless check-ins and turnarounds
- Handle gym memberships, swimming, bowling and party bookings
- Process owner gas orders, seasonal touring payments and electricity billing
- Assist with admin tasks, including owner communications and repair tracking
- Ensure accuracy with daily open/close checklists and cash handling
- Represent the Holgates brand with confidence, warmth and integrity
What We’re Looking For
Essential
- Previous experience in a customer service or sales role
- Strong communication and interpersonal skills
- Confident using booking software and Microsoft Office (Word, Excel)
- Ability to prioritise tasks and remain organised under pressure
- Friendly, helpful and approachable nature
- A genuine desire to grow your career in the leisure and tourism industry
Desirable
- Previous experience in holiday parks, leisure, hospitality or tourism
- Familiarity with property or holiday sales and booking platforms
Why Join Holgates?
- Be part of an award-winning, family-run company with a proud legacy
- Work in a stunning location with passionate, like-minded colleagues
- Free gym membership and use of our leisure facilities for you and your immediate family*
- 20% discount on holidays at any of our 10 Holgates parks*
- Complimentary drinks on shift and 50% off meals for you and your family*
- Company pension scheme
- Full uniform provided
- Excellent training and development opportunities
- Terms & conditions apply
Is This the Right Role for You?
If you\’re looking for a long-term career with a company that values its people, and you’re ready to play a key role in delivering outstanding guest experiences, we’d love to hear from you.
At Holgates, many of our team members have built long-term careers — developing their skills and growing with us. Now it’s your turn.
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Entry level
Employment type
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Employment type
Part-time
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Job function
Sales and Business Development
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Travel Arrangements
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Part Time Holiday Sales Advisor / Receptionist employer: Holgates Holiday Parks
Contact Detail:
Holgates Holiday Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Holiday Sales Advisor / Receptionist
✨Tip Number 1
Familiarise yourself with Holgates Holiday Parks and their values. Understanding their commitment to customer service and the family-run ethos will help you align your responses during any interviews or conversations.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of specific examples from your past experiences. Highlight situations where you went above and beyond for a customer, as this role is all about creating memorable holiday experiences.
✨Tip Number 3
Since the role involves using booking software, brush up on your tech skills. If you have experience with similar systems, be ready to discuss how you adapted quickly and efficiently in previous roles.
✨Tip Number 4
Show your enthusiasm for the leisure and tourism industry. Research current trends and challenges in the sector, and be prepared to discuss how you can contribute positively to Holgates' mission and guest satisfaction.
We think you need these skills to ace Part Time Holiday Sales Advisor / Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales roles. Emphasise skills like communication, organisation, and any familiarity with booking software, as these are key for the Holiday Sales Advisor / Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Holgates Holiday Parks and how your background aligns with their values of delivering outstanding guest experiences.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will demonstrate your ability to thrive in a guest-facing position, which is crucial for this job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for the role.
How to prepare for a job interview at Holgates Holiday Parks
✨Show Your Customer Service Skills
Since the role is all about providing excellent customer service, be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past. Highlight your friendly and approachable nature.
✨Familiarise Yourself with the Company
Research Holgates Holiday Parks and understand their values, history, and what makes them unique. This will help you demonstrate your genuine interest in the company during the interview.
✨Demonstrate Organisational Skills
The job requires managing bookings and enquiries efficiently. Be ready to discuss how you prioritise tasks and stay organised, especially in a fast-paced environment.
✨Prepare for Role-Specific Questions
Anticipate questions related to sales and booking systems, as well as your experience in hospitality or tourism. Brush up on any relevant software you might need to use, and be ready to explain how you can contribute to the team.
