Patient Advisor in London

Holes Lane Medical Centre is a progressive, innovative, adaptive, and high achieving training practice established in Woolston, Warrington. We have 2 branches located within easy reach of the M62 and M6 motorways that serve a population of 10,200 patients. We continually strive to respond to the community's needs and encourage the growth and development of all our staff. We believe that effective teamwork, collaboration, and continual improvement deliver strategies that keep the practice resilient. We are searching for a likeminded individual who shares this ethos.

In April 2024, we introduced My Care, a new approach in the management of care for patients with long-term conditions. It is collaborative, empowering the patient to have a quality of life by addressing their needs holistically and promoting shared decision making with the support of the clinician. Feedback from patients and staff has been very good. Continual nurse training will be offered to keep this initiative a success.

Main duties of the job

We are seeking a friendly, professional, and highly organised Patient Advisor/Receptionist to join our front-of-house team working 20 hours per week. You will be the first point of contact for patients, providing a warm welcome and delivering excellent customer service both in person and over the phone. Your responsibilities will include:

• Booking appointments and managing patient records
• Handling enquiries and supporting the clinical team to ensure smooth day-to-day operations

Key Responsibilities

• Greet and assist patients in a courteous and efficient manner
• Schedule appointments and manage bookings
• Answer phone calls and respond to patient queries
• Update and maintain accurate patient records
• Support administrative tasks and always ensure confidentiality

Ideal candidates will have strong communication skills, attention to detail, and a calm, compassionate approach in a busy healthcare environment.

About us

Why Join Us?

• Work within a supportive interactive team environment
• Competitive salary with opportunities for progression
• Where possible we will support your work-life balance
• Make a meaningful impact on patient care within our local community
• Access to ongoing training and professional development

If you are a dedicated and compassionate individual with strong communication skills and a passion for providing excellent patient care and support, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and qualifications.

Join us at Holes Lane Medical Centre and help us shape the future of primary care.

Person Specification

Experience

• Proficient in Microsoft Office and general IT systems
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to work under pressure and manage multiple tasks
• High level of accuracy and attention to detail
• Understanding of confidentiality and data protection

Based on the practice aspirations, the following skills would be desired:

• Previous experience in a healthcare or receptionist role
• Familiarity with medical booking or records systems SystmOne
• NVQ Level 2 or 3 in Business Administration or Customer Service
• Basic understanding of medical terminology

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.