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- Tasks: Be the go-to person for customers, ensuring their service experience is top-notch.
- Company: Join Holden Volvo, a dynamic team in the automotive industry.
- Benefits: Enjoy extra holiday, free life insurance, and enhanced parental leave.
- Other info: Opportunity for personal growth with access to a free life coach.
- Why this job: Combine your passion for cars with excellent customer service skills.
- Qualifications: Great communication skills and a love for the automotive world.
The predicted salary is between 25000 - 30000 £ per year.
Holden Volvo (Norwich) is on the lookout for a motivated and customer-focused Service Advisor to be the vital link between our workshop and our valued customers. If you’ve got a passion for the automotive industry, a knack for clear communication, and love delivering top‑notch service, we want to hear from you!
As a Service Advisor you will:
- Deliver a seamless experience to all our customers in the Aftersales department.
- Deal with customers in a professional, prompt and courteous manner, ensuring customer requirements are fully understood to achieve a high standard of customer satisfaction.
- Advise customers on technical queries or issues, booking vehicles in for servicing and repair.
- Be confident, be a great communicator and passionate about what you do!
Please note: all roles offered are subject to a satisfactory pre‑employment screening check, including background and reference checks. We reserve the right to withdraw offers should any check not meet our standards.
Service Advisor (Volvo) in Norfolk employer: Holden & Holden Ltd
Contact Detail:
Holden & Holden Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (Volvo) in Norfolk
✨Tip Number 1
Get to know the company! Research Holden Volvo and understand their values and services. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be clear and confident when talking to customers. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to showcase your passion for the automotive industry! Share any relevant experiences or knowledge during your chat. It’s all about demonstrating that you’re not just looking for a job, but that you truly care about the service you provide.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, feel free to reach out to Polly for an informal chat before applying!
We think you need these skills to ace Service Advisor (Volvo) in Norfolk
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the automotive industry right from the start! Mention any relevant experience or interests that highlight your love for cars and customer service.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your communication skills and any previous customer service experience, as these are key to delivering top-notch service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Holden & Holden Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Volvo vehicles and the automotive industry. Familiarise yourself with common technical queries customers might have, as well as the services offered by Holden Volvo. This will show your passion and readiness to engage with customers.
✨Practice Your Communication Skills
As a Service Advisor, clear communication is key. Practice explaining complex technical issues in simple terms. You could even role-play with a friend or family member to get comfortable with delivering information in a friendly and professional manner.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you handled difficult situations and what you did to ensure customer satisfaction. This will demonstrate your commitment to providing top-notch service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.