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For Companies At a Glance
- Tasks: Lead a passionate sales team and ensure a seamless customer journey from enquiry to vehicle handover.
- Company: Join Polestar, a trailblazing electric performance brand committed to sustainability and innovation.
- Benefits: Competitive salary, performance incentives, and a company car to drive the future.
- Other info: Dynamic environment with opportunities for career growth in a purpose-driven brand.
- Why this job: Be part of a movement shaping the future of mobility while developing your career.
- Qualifications: Proven success in automotive sales management and strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
About Polestar
Polestar is redefining performance and sustainability in the automotive world. As a trailblazing electric performance brand, we fuse Scandinavian design, cutting-edge technology, and a commitment to a cleaner future. We’re looking for a dynamic manager to lead our retail and logistics operations – ensuring a seamless customer experience from first contact to vehicle handover.
About Holden Group
Holden Group is a family-owned automotive retailer with a proud heritage dating back to 1928. Built on a foundation of trust, integrity, and customer focus, we represent leading brands including Polestar., Volvo, Renault, Kia, Honda, and Dacia.
With a strong presence across Norfolk and Suffolk, our mission is simple: to make buying, owning, and servicing a vehicle as easy and rewarding as possible. Our customer-first approach, combined with nearly a century of expertise, ensures every experience with Holden Group is built around quality, transparency, and innovation.
Your Mission
As Sales Manager, you’ll be responsible for ownership of the customer journey – from enquiry through to the handover of their new car. Reporting into the Centre Manager, you’ll lead a passionate sales team, oversee the preparation and delivery pipeline, and ensure every customer interaction embodies Polestar’s values of innovation, transparency, and sustainability. This is a unique blend of sales leadership and operational coordination, requiring strong people skills, commercial awareness, and precision in process management.
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Key Responsibilities
Sales Leadership
- Lead and motivate the Polestar retail team to deliver outstanding results, driving both sales performance and an exceptional customer experience.
- Take an active role in the customer journey — greeting visitors, managing key handovers, and ensuring every interaction reflects Polestar’s premium, design-led ethos.
- Develop and implement sales strategies that convert enquiries into confident ownership decisions, aligning with Polestar’s innovation and sustainability values.
- Coach and inspire the team to achieve retail excellence, ensuring consistency, attention to detail, and enthusiasm at every stage of the process.
- Analyse performance data and KPIs to drive continuous improvement and operational excellence.
- Delivery & Logistics Coordination
- Act as the operational link between Polestar, customers, logistics partners, and internal departments.
- Manage and schedule deliveries, ensuring seamless coordination between sales, workshop, valet, and logistics.
- Liaise with Polestar POD to confirm allocated customers, delivery dates, and progress updates.
- Oversee the logistics and delivery process, ensuring all vehicles are prepared to brand standards — clean, charged, and ready for handover.
- Maintain communication with key stakeholders (Sales Administrator, Aftersales, and Workshop Managers) to ensure on-time delivery.
- Proactively communicate with customers throughout the customer journey, taking ownership of pre and post delivery customer service queries- ensuring customer satisfaction scores are consistently achieved.
- Ensure all documentation and Proof of Delivery (POD) processes are completed accurately.
- Drive continuous improvement in delivery operations to support Polestar’s growth and customer satisfaction goals.
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What You Bring
- Proven success in automotive sales management, ideally within the EV or premium segments.
- Strong leadership and coaching ability with a collaborative, future-focused mindset.
- Solid understanding of operational processes- from sales fulfilment to delivery logistics.
- Excellent communication, organisation, and commercial acumen.
- A passion for sustainability, innovation, and exceptional customer service.
- Full UK driving licence.
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Why Join Polestar
- Competitive salary with performance-based incentives.
- Company car – drive the future with a Polestar model.
- Career development within a fast-growing, purpose-driven brand.
- Be part of a movement that’s shaping the future of mobility.
Sales Manager - Polestar employer: Holden Group
Contact Detail:
Holden Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager - Polestar
✨Tip Number 1
Get to know the company inside out! Research Polestar's values and mission, especially their focus on sustainability and innovation. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what they look for in a Sales Manager. Plus, it’s a great way to make connections that could help you land the job!
✨Tip Number 3
Prepare for your interview by practising common sales management scenarios. Think about how you would handle customer interactions, team motivation, and logistics coordination. Being ready to discuss these topics will show you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Sales Manager - Polestar
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your enthusiasm for sustainability shine through. We want to see how your values align with Polestar's commitment to a cleaner future. Share any relevant experiences or projects that highlight your dedication to this cause.
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Manager role. Highlight your experience in automotive sales management and how it relates to the EV market. We love seeing candidates who take the time to connect their skills with our mission.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, as this reflects the kind of customer experience we aim to provide at Polestar.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Polestar!
How to prepare for a job interview at Holden Group
✨Know Your Product Inside Out
Before the interview, make sure you’re well-versed in Polestar’s values and product offerings. Familiarise yourself with their electric vehicles, sustainability initiatives, and design philosophy. This will not only show your genuine interest but also help you align your answers with the brand's ethos.
✨Demonstrate Leadership Skills
As a Sales Manager, showcasing your leadership abilities is crucial. Prepare examples of how you've motivated teams in the past, driven sales performance, and improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Customer-Centric Approach
Polestar values exceptional customer service, so be ready to discuss how you’ve enhanced customer journeys in previous roles. Share specific instances where you’ve turned enquiries into sales and how you’ve maintained communication throughout the process to ensure satisfaction.
✨Prepare for Operational Questions
Since the role involves logistics coordination, brush up on your knowledge of operational processes. Be prepared to discuss how you would manage deliveries, liaise with various departments, and ensure that every vehicle meets brand standards before handover.