- Salary - £40,000 p.a. basic plus bonus - OTE £60,000 p.a.
- Company Car
- 3 x Annual salary life insurance
- Enhanced Maternity/Paternity pay
- Salary Sacrifice workplace pension scheme
- Cycle to Work Scheme
- Additional holiday with length of service
- Access to free inhouse life coach
Job Description
This is a unique opportunity to join a progressive dealer group with a strong reputation for customer service and technical excellence. As we continue to grow, we are seeking an ambitious leader who can inspire teams, drive performance, and help shape the future success of our aftersales business.
The Role
Reporting to senior management, you will have overall responsibility for the performance of our aftersales department, ensuring exceptional customer satisfaction, workshop efficiency, team engagement, and financial performance across Honda, Mitsubishi, and the newly introduced Chery franchise.
You will lead a dedicated team of Service Advisors, Vehicle Technicians, and support staff, creating a positive, customer-focused culture while delivering operational excellence and achieving key business objectives.
Key Responsibilities
- Lead and manage the day-to-day operation of the Service Department.
- Drive outstanding customer satisfaction and retention across all brands.
- Maximise workshop productivity, efficiency, and profitability.
- Develop, coach, and motivate a high-performing aftersales team.
- Ensure compliance with manufacturer standards, policies, and industry regulations.
- Support the successful launch and development of the Chery franchise within the business.
- Monitor departmental KPIs and implement continuous improvement initiatives.
- Build strong relationships with customers, manufacturer partners, and colleagues across the dealership.
About You
- Proven experience as a Service Manager or Aftersales Manager, or similar automotive leadership role.
- Strong commercial awareness and a track record of delivering departmental growth and profitability.
- Excellent leadership and people management skills.
- Highly organised, proactive, and able to thrive in a fast-paced environment.
- Full UK driving licence.
Please be advised that any roles offered could be subject to a satisfactory pre-employment screening check. This screening may include but is not limited to background checks, reference checks, and verification of qualifications. We reserve the right to withdraw any offer of employment should the results of the screening process not meet the requirements of the company.
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Service Manager – Honda/Mitsubishi/Chery in Norwich employer: Holden Group
Holden Group is an exceptional employer that prioritises the well-being and development of its team members, offering a supportive and professional environment in Bury St Edmunds. As a Volvo & Polestar Vehicle Technician, you will benefit from ongoing manufacturer training, clear career progression opportunities, and a modern workshop equipped with the latest technology, all while enjoying strong earning potential and a comprehensive benefits package.
