Workshop Controller
Job Title: Workshop Controller
Location: Renault, Hanley
Salary: Basic pay £40,000 with an OTE of £50,000
Working Hours: Monday to Friday 08:30-17:30 & Alternative Saturday mornings
Start Date: Immediate
About the Role
We are looking for an experienced Workshop Controller to oversee the day-to-day running of our busy workshop. You'll coordinate the technician team, allocate work efficiently, and ensure repairs are completed to manufacturer standards, on time, and to the highest quality. Working closely with Service Advisors and management, you'll help drive productivity, efficiency, and outstanding customer service.
Your Role
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Plan, allocate, and monitor workshop jobs to maximise productivity and efficiency
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Ensure work is completed to manufacturer standards and within agreed deadlines
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Support and motivate the technician team to achieve productivity and quality targets
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Monitor workshop performance, efficiency, and utilisation
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Liaise with Service Advisors to provide accurate repair updates and completion times
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Ensure all workshop processes comply with manufacturer and company standards
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Assist with technical queries and support technicians where required
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Maintain high standards of health and safety within the workshop
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Manage workshop capacity and prioritise urgent repairs where necessary
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Help drive customer satisfaction through efficient workshop operations
What We Offer
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Highly competitive salary with performance-related bonus
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Excellent earning potential
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Colleague referral bonus scheme (up to £1,000)
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31 days holiday
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Manufacturer training and leadership development opportunities
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Career progression within a successful and growing motor group
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Supportive and collaborative working environment
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Access to a range of new company vehicles
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Employee Assistance Programme
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Free flu jab
About You
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Previous experience as a Workshop Controller, Senior Technician, or Workshop Supervisor
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Strong technical knowledge of vehicle maintenance and repair
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Excellent organisational and time management skills
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Ability to lead, motivate, and coordinate a busy workshop team
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Strong communication skills with the ability to build relationships across departments
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Experience working to manufacturer standards and KPIs
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Computer literate with experience using dealer management systems
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Full UK driving licence
About Holdcroft
Holdcroft is a leading automotive retail group committed to delivering exceptional customer service and investing in the development of our people. We pride ourselves on providing manufacturer-led training, career progression opportunities, and a supportive environment where our colleagues can build rewarding, long-term careers.
Workshop Controller in Stoke-on-Trent employer: Holdcroft
Holdcroft Motor Group is an excellent employer, offering a dynamic work environment at our Hanley site where compliance and customer satisfaction are paramount. We prioritise employee growth through ongoing training and development opportunities, fostering a culture of teamwork and excellence while providing competitive benefits and the chance to thrive in the fast-paced insurance and finance sector.
