At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues across multiple dealership locations.
- Company: Join Holdcroft Motor Group, a leading automotive retailer with a focus on exceptional service.
- Benefits: Enjoy employee discounts, referral bonuses, and access to an assistance programme.
- Other info: Great career development opportunities in a supportive and growing team.
- Why this job: Be the face of IT support, solving real-world tech challenges in a dynamic environment.
- Qualifications: Experience in 1st or 2nd line IT support and strong technical knowledge required.
The predicted salary is between 30000 - 40000 € per year.
Location: Based in Stoke-on-Trent (with regular travel to dealership sites across the Midlands and North West)
Hours of work: Monday to Friday, 08:30–17:00
Are you a proactive tech‑troubleshooter who loves being out in the field rather than stuck behind a desk all day? Holdcroft Motor Group is looking for an IT Field Support Engineer to join our central IT team. If you’re great with people and even better with technology, this is your chance to support our dealerships, ensuring our teams stay connected and our systems run seamlessly.
What You’ll Get in Return
- Varied Role: Enjoy a hands‑on field‑based position supporting multiple dealership locations across the region.
- Career Development: Join a supportive and growing business that values ongoing learning and technical development.
- Added Perks: Employee discounts, colleague referral bonus scheme, and access to an employee assistance programme.
As an IT Field Support Engineer, you’ll be the face of IT support across the business, helping staff overcome day‑to‑day technical challenges and ensuring systems remain operational. Your responsibilities will include:
- Hands‑on Support: Providing 1st and 2nd line technical support for PCs, laptops, printers, and mobile devices.
- Setup & Installation: Configuring and deploying new hardware and software across dealership locations.
- Troubleshooting: Resolving network connectivity issues including Wi‑Fi and cabling, along with software issues across Windows 10/11, Microsoft Office 365, and Google Workspace.
- Security & Maintenance: Ensuring systems remain secure, updated, and compliant with the latest security patches.
We are seeking a proactive and technically capable individual with a passion for problem‑solving and customer support:
- IT Support Experience: Previous experience within a 1st or 2nd line IT support role is essential.
- Technical Knowledge: Strong understanding of Windows operating systems, Microsoft Office/365, and basic networking including cabling, routers, and switches.
- Hardware Skills: Comfortable installing, maintaining, and troubleshooting computer hardware and workstation setups.
- Communication Skills: Able to explain technical concepts clearly and confidently to non‑technical colleagues.
- Driving Licence: A full UK driving licence is essential due to travel between dealership sites.
If you’re ready to hit the road and solve technical challenges as part of a supportive and growing IT team, apply now — we’d love to hear from you.
About Holdcroft
Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long‑term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.
IT Field Support Engineer (1st & 2nd Line) in Stoke-on-Trent employer: Holdcroft
Holdcroft Motor Group is an excellent employer for IT Field Support Engineers, offering a dynamic field-based role that allows you to engage directly with various dealership locations across the Midlands and North West. With a strong emphasis on career development and ongoing learning, employees benefit from a supportive work culture, employee discounts, and a referral bonus scheme, making it a rewarding place to grow your technical skills while enjoying a hands-on approach to IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Support Engineer (1st & 2nd Line) in Stoke-on-Trent
✨Tip Number 1
Get out there and network! Attend local tech meetups or industry events where you can meet potential employers and other IT professionals. It’s all about making connections that could lead to your next opportunity.
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to showcase your skills and connect with hiring managers. Share relevant content and engage with posts to get noticed in the tech community.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Focus on explaining technical concepts clearly, just like you would to a non-tech colleague.
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of being noticed. Plus, you’ll be one step closer to joining our supportive team at Holdcroft Motor Group.
We think you need these skills to ace IT Field Support Engineer (1st & 2nd Line) in Stoke-on-Trent
Some tips for your application 🫡
Show Your Tech Skills:Make sure to highlight your experience with 1st and 2nd line support in your application. We want to see how you've tackled tech challenges before, so share specific examples that showcase your problem-solving skills!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the job description. Mention your familiarity with Windows operating systems and any relevant hardware skills. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Personable:Since this role involves a lot of interaction with non-technical colleagues, let your communication skills shine through in your application. Use clear language and maybe even a bit of personality to show us you can explain tech concepts simply and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Holdcroft
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Microsoft Office 365, and basic networking. Be ready to discuss specific troubleshooting scenarios you've encountered in previous roles, as this will show your hands-on experience.
✨Show Off Your People Skills
As an IT Field Support Engineer, you'll be the face of IT support. Prepare examples of how you've effectively communicated technical concepts to non-technical colleagues. This will demonstrate your ability to connect with people and provide excellent customer support.
✨Get Familiar with the Company
Research Holdcroft Motor Group and understand their values and services. Knowing about their commitment to customer service and employee development can help you align your answers with what they’re looking for in a candidate.
✨Prepare for On-the-Spot Troubleshooting
Expect to be tested on your problem-solving skills during the interview. Practice common technical issues you might face in the field, like network connectivity problems or hardware malfunctions, and think through how you would resolve them step by step.
