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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues across dealership sites.
- Company: Join the dynamic Holdcroft Motor Group with a focus on teamwork and innovation.
- Benefits: Enjoy a competitive salary, travel opportunities, and a supportive work environment.
- Why this job: Be the face of IT, solving real-world tech challenges while on the move.
- Qualifications: Experience in IT support and solid tech skills are essential.
- Other info: Great career growth potential in a vibrant team atmosphere.
The predicted salary is between 30000 - 40000 £ per year.
IT Field Support Engineer (1st & 2nd Line)
Hours: Monday – Friday, 8:30 am – 5:00 pm
Location: Based in Stoke-on-Trent (with regular travel to our dealership sites)
Are you a proactive tech-troubleshooter who loves being out in the field rather than stuck behind a desk all day? Holdcroft Motor Group is looking for an IT Field Support Engineer to join our central team.
If you’re great with people and even better with technology, this is your chance to support our dealerships across the Midlands and North West, ensuring our teams stay connected and our systems stay seamless.
As our Field Engineer, you are the face of IT. You’ll be the "boots on the ground" helping our staff solve everyday technical hurdles.
- Hands-on Support: Providing 1st and 2nd line technical support for PCs, laptops, printers, and mobile devices.
- Setup & Install: Configuring and deploying new hardware and software across our various dealership locations.
- Troubleshooting: Solving network connectivity issues (Wi-Fi, cabling) and software glitches (Windows 10/11, Office 365, Google Workspace).
- Security: Ensuring all systems are up to date with the latest security patches.
What You Bring to the Table
- Experience: Previous experience in an IT support role (1st or 2nd line).
- Tech Skills: Solid knowledge of Windows OS, Microsoft Office/365, and basic networking (cabling, routers, switches).
- Hardware Knowledge: Comfortable taking apart a PC or setting up a workstation.
- Communication: You can explain technical issues in "plain English" to non-tech colleagues.
- The Drive: A Full UK Driving Licence is essential for this role.
Ready to hit the road and solve some tech? Apply now and join the Holdcroft IT team!
Every application is reviewed by a human member of our team. While we use AI to stay organised, we never use it to rank or reject candidates. We value your experience, not just your keywords.
Field IT Support Engineer (1st/2nd Line) - Travel in Stoke-on-Trent employer: Holdcroft
Contact Detail:
Holdcroft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Support Engineer (1st/2nd Line) - Travel in Stoke-on-Trent
✨Tip Number 1
Get out there and network! Attend local tech meetups or industry events where you can meet potential employers face-to-face. We all know that personal connections can make a huge difference in landing that dream job.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to showcase your skills and connect with people in the industry. We recommend sharing your tech insights or troubleshooting tips to get noticed by hiring managers.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you articulate your experience and technical knowledge better. Remember, we want to see your personality shine through as much as your tech skills!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Holdcroft Motor Group.
We think you need these skills to ace Field IT Support Engineer (1st/2nd Line) - Travel in Stoke-on-Trent
Some tips for your application 🫡
Show Your Tech Skills: Make sure to highlight your experience with Windows OS, Microsoft Office/365, and any networking knowledge you have. We want to see how your skills match up with what we need for the Field IT Support Engineer role.
Keep It Clear and Simple: When writing your application, remember to explain your technical experience in plain English. We love techies who can communicate well with non-tech colleagues, so show us you can do that!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the job. Mention your hands-on support experience and any troubleshooting successes you've had in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, we review every application personally!
How to prepare for a job interview at Holdcroft
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft Office/365, and basic networking. Be ready to discuss how you've tackled tech issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be explaining technical issues to non-tech colleagues, practice simplifying complex concepts. Think of examples where you've successfully communicated tech solutions to someone without a tech background – this will highlight your ability to connect with others.
✨Demonstrate Your Troubleshooting Process
Prepare to walk through your troubleshooting process for common issues like network connectivity or software glitches. Being able to articulate your thought process will impress interviewers and show that you're methodical in your approach.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a specific tech issue on-site. Think about real-life situations you've faced and how you resolved them, as this will showcase your readiness for the role.