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- Tasks: Be the friendly face for customers, manage repairs, and keep everything running smoothly.
- Company: Join Holdcroft Body Shop, a leading independent motor retail group in the UK.
- Benefits: Enjoy 23 days holiday, ongoing training, and opportunities for professional growth.
- Why this job: Make a real impact by delivering outstanding customer experiences in a supportive team.
- Qualifications: Passion for customer service, strong organisation skills, and tech-savvy.
- Other info: Dynamic role with a focus on collaboration and career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Receptionist | Customer Service Administrator at Holdcroft Body Shop! Location: Hanley, Stoke on Trent, UK
MATERNITY LEAVE COVER - 12 Month Fixed Term Contract
Are you a highly organised and customer-focused professional with a keen attention for detail? Holdcroft's busy Body Shop in Stoke-on-Trent is looking for a Front Desk Customer Service Administrator to play a pivotal role in ensuring the smooth and efficient operation of our automotive services. If you're ready to drive outstanding customer experiences and contribute to a thriving team!
- Generous Time Off: Recharge with 23 days holiday plus bank holidays.
- Professional Growth: Unlock opportunities for professional growth and career advancement within our thriving organisation. We're committed to investing in your future.
- Ongoing Training: Benefit from our in-house training programme designed to enhance your skills and product knowledge.
- Supportive Environment: Join a collaborative work environment that values your contributions and embraces a customer-first approach.
What We’re Looking For: Your Essential Toolkit
- Excellent Customer Service: A genuine passion for providing outstanding customer service and strong communication skills.
- Organisation & Multitasking: Strong organisational skills and the ability to multitask effectively with a varied workload – you’re a master of efficiency!
- Tech Savvy: Strong IT and computer literacy.
- Attention to Detail: High attention to detail and accuracy in record-keeping – no errors on your watch!
- Industry Knowledge: Knowledge and understanding of working within the motor industry or a similar fast-paced environment is a bonus.
Your Role: The Engine Room of Our Body Shop
As a Customer Service Administrator, you will be the front-line support, ensuring every customer's journey is seamless and efficient. Your key responsibilities will include:
- Welcoming Customers: Be the friendly face that greets customers, assists with all enquiries, schedules appointments, and provides essential service-related information.
- Managing Repairs: Take the wheel in scheduling vehicle repairs, coordinating with technicians, efficiently allocating resources, and setting up job cards in a timely manner, always keeping the customer informed.
- Record Keeping: Maintain accurate records of customer information, vehicle details, and repair orders. You’ll also prepare and process invoices, estimates, and other related documents with precision.
- Team Collaboration: Collaborate seamlessly with other departments, such as parts and accounts, to streamline operations and ensure everything runs like a well-oiled machine.
- Data Compliance: Comply with all company GDPR policies at all times when processing and handling sensitive customer data.
Ready to steer your career towards a rewarding role with one of the UK’s largest independent motor retail groups? If you are interested in hearing more about our Customer Service Administrator role at our Stoke-on-Trent Body Shop, please enquire now!
Bodyshop Receptionist | Administrator | Customer Service in Stoke-on-Trent employer: Holdcroft
Contact Detail:
Holdcroft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Receptionist | Administrator | Customer Service in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Holdcroft Body Shop. Understand their values, services, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding customer experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for customer service.
✨Tip Number 3
Show off your organisational skills! As a Customer Service Administrator, you'll need to juggle multiple tasks. Prepare to discuss how you manage your time and keep things organised, maybe even share a few tips that have worked for you in the past.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm right from the start. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Bodyshop Receptionist | Administrator | Customer Service in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your passion for customer service in your application. We want to see how you’ve gone above and beyond to create outstanding experiences for customers in the past!
Be Organised and Detail-Oriented: Since this role requires strong organisational skills, give us examples of how you manage multiple tasks effectively. Don’t forget to mention your attention to detail – we love a candidate who keeps things error-free!
Tech Savvy? Let Us Know!: We’re looking for someone who’s comfortable with IT and computer systems. If you’ve got experience with specific software or tools, make sure to include that in your application to show us you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Holdcroft
✨Know the Company
Before your interview, take some time to research Holdcroft Body Shop. Understand their values, services, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your passion for providing outstanding service, which is crucial for this role.
✨Demonstrate Organisation and Multitasking
Since the role requires strong organisational skills and the ability to multitask, be ready to discuss how you manage your time and prioritise tasks. You could even bring a list of strategies or tools you use to stay organised, which will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the team.
