At a Glance
- Tasks: Maximise service sales and provide exceptional customer support in a dynamic automotive environment.
- Company: Join the vibrant team at Holdcroft Motor Group, a leader in the automotive industry.
- Benefits: Enjoy competitive earnings, employee discounts, and a referral bonus scheme.
- Other info: Stable work hours with opportunities for growth and teamwork.
- Why this job: Be the face of our service department and make a real impact on customer experiences.
- Qualifications: Experience in customer-facing roles and a passion for cars are essential.
The predicted salary is between 28500 - 35000 £ per year.
Location: Stockport and Oldham
Salary: £28,500 - £35,000 OTE
Hours of work: Monday to Friday 8am to 5:30pm and Saturdays on a rota.
Are you a proactive, customer-focused professional with a passion for the automotive industry? Holdcroft Motor Group has a unique opportunity for a talented Service Advisor to join our team. This role offers the best of both worlds, as you will be split between our busy Oldham and Stockport dealerships. If you have a knack for building relationships and a drive to provide outstanding service across two successful sites, we want to hear from you.
What You'll Get in Return
- Competitive Earnings: A competitive salary with an On-Target Earnings (OTE) of £28,000 - £34,000, plus a commission and bonus scheme that rewards your hard work and sales achievements.
- Work-Life Balance: Enjoy a stable work week, Monday to Friday, 8:00am to 5:30pm, with Saturdays on a rota.
- Added Perks: A colleague referral bonus scheme (up to £1,000), employee discounts, an employee assistance programme.
As a Service Advisor, you'll be the face of our service department, ensuring every customer has a smooth and excellent journey. Your responsibilities will include:
- Maximising Service Sales: Use your exceptional communication skills to confidently upsell additional products, services, and repair work.
- Customer Support: Deliver product knowledge and support to our valued customers, ensuring their needs are met with a high degree of care.
- System Management: Ensure all systems and documentation are completed with high accuracy, maintaining a well-organised workflow.
We are seeking a candidate with a strong customer-first mindset and a passion for cars:
- Automotive Experience: Knowledge and experience within the automotive industry is essential.
- Customer-Facing Skills: Proven experience in a busy customer-facing role.
- IT Literate: The ability to use various company systems with confidence.
- Team Player: A willingness to support your team during busy and challenging periods.
- Organisational Skills: The ability to manage your workload efficiently and with excellent attention to detail.
If you are a proactive and customer-focused professional ready for a new challenge, please apply now. We would love to hear from you.
Service Advisor in Stockport employer: Holdcroft
Holdcroft Motor Group is an exceptional employer located in Hanley, offering a dynamic work environment where your sales skills can thrive while ensuring compliance excellence. With a competitive salary structure and uncapped earning potential, employees benefit from bespoke training, career progression opportunities, and a supportive culture that values hard work and dedication. Join us to be part of a team that prioritises both customer satisfaction and employee growth, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Stockport
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the automotive industry. You never know who might have a lead on a Service Advisor position or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around customer service. Be ready to share your own experiences where you've gone above and beyond for customers.
✨Tip Number 3
Show off your passion for cars! Whether it's through personal anecdotes or knowledge about the latest automotive trends, let your enthusiasm shine during conversations with potential employers.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Holdcroft Motor Group.
We think you need these skills to ace Service Advisor in Stockport
Some tips for your application 🫡
Show Your Passion for Cars:Make sure to highlight your love for the automotive industry in your application. We want to see that you’re not just looking for a job, but that you genuinely care about cars and providing top-notch service to customers.
Tailor Your Application:Don’t just send out the same CV and cover letter everywhere. Take a moment to tweak your application to reflect the specific skills and experiences that match what we’re looking for in a Service Advisor. It shows us you’re serious about joining our team!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Holdcroft
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with common car issues, services offered, and the latest trends in the industry. This will show that you're genuinely interested and can engage in meaningful conversations.
✨Showcase Your Customer Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to help a customer. This will demonstrate your customer-first mindset, which is crucial for a Service Advisor.
✨Practice Your Communication
As a Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play with a friend, simulating a customer interaction to refine your upselling techniques and ensure you come across as approachable and knowledgeable.
✨Be Organised and Detail-Oriented
Since the role involves managing systems and documentation, be ready to discuss how you stay organised. Bring up any tools or methods you use to keep track of tasks and ensure accuracy. This will highlight your ability to handle the workload efficiently, which is essential for the job.
