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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues in the field.
- Company: Join Holdcroft Motor Group, a dynamic team focused on tech solutions.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Enjoy a flexible work environment with travel across dealership sites.
- Why this job: Be the face of IT, solving real problems and making a difference.
- Qualifications: Experience in IT support and solid tech skills required.
The predicted salary is between 25000 - 35000 £ per year.
Hours: Monday – Friday, 8:30 am – 5:00 pm
Location: Based in Stoke-on-Trent (with regular travel to our dealership sites)
Are you a proactive tech‑troubleshooter who loves being out in the field rather than stuck behind a desk all day? Holdcroft Motor Group is looking for an IT Field Support Engineer to join our central team. If you’re great with people and even better with technology, this is your chance to support our dealerships across the Midlands and North West, ensuring our teams stay connected and our systems stay seamless.
As our Field Engineer, you are the face of IT. You’ll be the "boots on the ground" helping our staff solve everyday technical hurdles.
- Hands‑on Support: Providing 1st and 2nd line technical support for PCs, laptops, printers, and mobile devices.
- Setup & Install: Configuring and deploying new hardware and software across our various dealership locations.
- Troubleshooting: Solving network connectivity issues (Wi‑Fi, cabling) and software glitches (Windows 10/11, Office 365, Google Workspace).
- Security: Ensuring all systems are up to date with the latest security patches.
What You Bring to the Table
- Experience: Previous experience in an IT support role (1st or 2nd line).
- Tech Skills: Solid knowledge of Windows OS, Microsoft Office/365, and basic networking (cabling, routers, switches).
- Hardware Knowledge: Comfortable taking apart a PC or setting up a workstation.
- Communication: You can explain technical issues in "plain English" to non‑tech colleagues.
- The Drive: A Full UK Driving Licence is essential for this role.
Ready to hit the road and solve some tech? Apply now and join the Holdcroft IT team!
IT Support Technician | IT Field Support Engineer | Desktop Support Engineer employer: Holdcroft
Contact Detail:
Holdcroft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician | IT Field Support Engineer | Desktop Support Engineer
✨Tip Number 1
Get out there and network! Attend local tech meetups or industry events where you can meet potential employers face-to-face. It’s all about making connections, so don’t be shy – introduce yourself and chat about your passion for IT support.
✨Tip Number 2
Show off your skills in real-time! Consider offering to help friends or local businesses with their tech issues. This not only builds your experience but also gives you great stories to share during interviews. Plus, who doesn’t love a good tech rescue story?
✨Tip Number 3
When you apply through our website, make sure to highlight your hands-on experience. Talk about specific instances where you’ve solved technical problems or helped colleagues understand tech jargon. We want to see how you can be the 'boots on the ground' for our team!
✨Tip Number 4
Prepare for your interview by brushing up on common troubleshooting scenarios. Be ready to explain how you’d tackle issues like network connectivity problems or software glitches. We love candidates who can think on their feet and communicate clearly!
We think you need these skills to ace IT Support Technician | IT Field Support Engineer | Desktop Support Engineer
Some tips for your application 🫡
Show Your Tech Skills: Make sure to highlight your experience with Windows OS, Microsoft Office/365, and any networking knowledge you have. We want to see how you can bring your tech skills to the table!
Keep It Simple: When explaining your past experiences, use plain English. We love techies who can communicate clearly with non-tech colleagues, so don’t get too jargon-heavy!
Tailor Your CV: Customise your CV to match the job description. Focus on your hands-on support experience and any troubleshooting you've done. We appreciate when candidates take the time to align their skills with our needs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and we promise every application is reviewed by a human. We can’t wait to hear from you!
How to prepare for a job interview at Holdcroft
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft Office/365, and basic networking. Be ready to discuss specific troubleshooting scenarios you've encountered in previous roles, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be the face of IT, practice explaining technical issues in simple terms. Think about how you would describe a complex problem to a non-tech colleague. This will demonstrate your ability to connect with others and make tech less intimidating.
✨Prepare for Real-World Scenarios
Expect questions that relate to real-life situations you might face in the field. Prepare examples of how you've successfully resolved issues like network connectivity problems or hardware setups. This will help you showcase your proactive troubleshooting abilities.
✨Be Ready to Discuss Your Travel Flexibility
Since the role involves regular travel to dealership sites, be prepared to talk about your driving experience and willingness to be on the road. Highlight any previous roles where you had to travel or work in different locations, as this shows you're adaptable and ready for the job.