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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues across dealership sites.
- Company: Join the dynamic Holdcroft Motor Group with a focus on teamwork and innovation.
- Benefits: Enjoy a competitive salary, travel opportunities, and a supportive work environment.
- Other info: Great career growth potential in a vibrant team atmosphere.
- Why this job: Be the face of IT, solving real-world tech challenges while on the move.
- Qualifications: Experience in IT support and solid tech skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
IT Field Support Engineer (1st & 2nd Line)
Hours: Monday – Friday, 8:30 am – 5:00 pm
Location: Based in Stoke-on-Trent (with regular travel to our dealership sites)
Are you a proactive tech-troubleshooter who loves being out in the field rather than stuck behind a desk all day? Holdcroft Motor Group is looking for an IT Field Support Engineer to join our central team.
If you’re great with people and even better with technology, this is your chance to support our dealerships across the Midlands and North West, ensuring our teams stay connected and our systems stay seamless.
As our Field Engineer, you are the face of IT. You’ll be the "boots on the ground" helping our staff solve everyday technical hurdles.
- Hands-on Support: Providing 1st and 2nd line technical support for PCs, laptops, printers, and mobile devices.
- Setup & Install: Configuring and deploying new hardware and software across our various dealership locations.
- Troubleshooting: Solving network connectivity issues (Wi-Fi, cabling) and software glitches (Windows 10/11, Office 365, Google Workspace).
- Security: Ensuring all systems are up to date with the latest security patches.
What You Bring to the Table
- Experience: Previous experience in an IT support role (1st or 2nd line).
- Tech Skills: Solid knowledge of Windows OS, Microsoft Office/365, and basic networking (cabling, routers, switches).
- Hardware Knowledge: Comfortable taking apart a PC or setting up a workstation.
- Communication: You can explain technical issues in "plain English" to non-tech colleagues.
- The Drive: A Full UK Driving Licence is essential for this role.
Ready to hit the road and solve some tech? Apply now and join the Holdcroft IT team!
Every application is reviewed by a human member of our team. While we use AI to stay organised, we never use it to rank or reject candidates. We value your experience, not just your keywords.
Field IT Support Engineer (1st/2nd Line) - Travel employer: Holdcroft
Contact Detail:
Holdcroft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Support Engineer (1st/2nd Line) - Travel
✨Tip Number 1
Get out there and network! Attend local tech meetups or industry events where you can chat with people in the field. You never know who might have a lead on your next role or be able to give you insider tips.
✨Tip Number 2
Show off your skills! If you can, create a portfolio or a personal project that highlights your troubleshooting abilities. This could be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you, like Holdcroft Motor Group! Tailor your approach to show how your skills align with their needs, especially in hands-on support and communication.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field IT Support Engineer (1st/2nd Line) - Travel
Some tips for your application 🫡
Show Your Tech Skills: Make sure to highlight your experience with Windows OS, Microsoft Office/365, and any networking knowledge you have. We want to see how your skills match up with what we need for the Field IT Support Engineer role.
Keep It Clear and Simple: When explaining your past experiences, use plain language. Remember, we’re looking for someone who can communicate tech issues clearly to non-tech colleagues, so show us you can do that in your application!
Tailor Your CV: Don’t just send a generic CV! Tailor it to fit the job description. Mention specific experiences that relate to providing 1st and 2nd line support, and don’t forget to include your driving licence details since travel is part of the gig.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, we review every application personally!
How to prepare for a job interview at Holdcroft
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft Office/365, and basic networking. Be ready to discuss how you've tackled tech issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be explaining technical issues to non-tech colleagues, practice simplifying complex concepts into plain English. Think of examples where you've successfully communicated tech solutions to someone without a tech background.
✨Demonstrate Your Troubleshooting Mindset
Prepare to share specific instances where you've resolved network connectivity issues or software glitches. Highlight your proactive approach and how you ensure systems are running smoothly, as this is key for the role.
✨Be Ready for a Road Test
Since this role involves travel, be prepared to discuss your driving experience and how you manage your time on the road. Mention any previous roles where you had to travel for work, as it shows you're comfortable being out in the field.