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- Tasks: Lead a top-performing service department and manage a skilled team of technicians.
- Company: Join Holdcroft Motor Group, a thriving automotive business in Stoke-on-Trent.
- Benefits: Competitive salary, generous holidays, training, and career advancement opportunities.
- Why this job: Make a real impact in a supportive environment while driving team success.
- Qualifications: Experience in a service department and strong leadership skills required.
- Other info: Enjoy perks like employee discounts, referral bonuses, and free parking.
The predicted salary is between 34000 - 45000 £ per year.
Are you a passionate and driven automotive professional ready to take the next step into a leadership role? Holdcroft Motor Group is looking for a dynamic Service Manager to lead a top-performing service department right here in Stoke-on-Trent. If you have what it takes to manage a team of highly skilled technicians and advisors and are committed to delivering outstanding customer service, we want to hear from you.
We believe in rewarding hard work and dedication with a comprehensive benefits package. Here’s what you can expect:
- Competitive Salary: Earn a competitive salary between £34,000 and £45,000 OTE, along with a bonus that reflects your team\’s success.
- Generous Holidays: Enjoy 23 days of holiday plus bank holidays to recharge.
- Training & Development: Benefit from ongoing manufacturer and in-house training programs designed to enhance your skills and support your career growth.
- Career Advancement: Take advantage of fantastic opportunities for professional growth and career advancement within our thriving organisation.
- Supportive Environment: Work in a supportive and collaborative environment that values your contributions and celebrates success.
- Added Perks: A colleague referral bonus scheme (up to £1,000), free on-site parking, employee discounts, an employee assistance programme.
As a Service Manager, you\’ll be the driving force behind our service department\’s success. Your leadership and expertise will be vital in ensuring smooth operations and upholding our reputation for excellence. Your key responsibilities will include:
- Leading Your Team: Lead and oversee the service department, managing a team of highly skilled technicians and advisors.
- Operational Excellence: Ensure the smooth and efficient operation of the department, consistently meeting or exceeding customer satisfaction targets.
- Customer Communication: Expertly communicate with customers regarding repairs and any additional work required, ensuring excellent customer service.
- Building Relationships: Maintain strong relationships with brand representatives and proactively address any customer concerns to maintain loyalty.
- Driving Performance: Monitor key performance indicators, implement improvements, and stay updated with industry trends to keep the department at the forefront of innovation.
We are seeking a candidate with a strong drive to succeed and a passion for customer service. To be successful in this role, you will need:
- Knowledge and experience working within a service department.
- A strong drive to motivate and inspire a team to achieve outstanding results.
- Excellent communication and interpersonal skills, with a strong customer-focused approach.
- A solid understanding of automotive technologies and diagnostic tools.
- Exceptional problem-solving abilities and a keen eye for detail.
- Knowledge of multiple brands and their service requirements is highly desirable.
If you have what it takes to join our growing business and lead our service department to great successes, apply today. We would love to hear from you!
Job type Permanent Posted 2025-09-16T00:00:00 11 days ago
Skills
- Service-Manager-experience
- Experience-of-working-in-the-Motor-Trade
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Service Manager | Aftersales Manager | Workshop Manager employer: Holdcroft Motors Ltd
Contact Detail:
Holdcroft Motors Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager | Aftersales Manager | Workshop Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their service department's achievements and challenges. This will help you tailor your responses and show that you're genuinely interested in leading their team.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to convey complex information clearly. Role-play common interview scenarios with a friend or use online resources to refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager | Aftersales Manager | Workshop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and delivering excellent customer service, as these are key for us at Holdcroft Motor Group.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about this role. Share specific examples of how you've led teams or improved service operations in the past to grab our attention.
Showcase Your Skills: Don’t forget to showcase your knowledge of automotive technologies and diagnostic tools. We want to see how your skills align with the requirements of the job, so be clear and concise!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Holdcroft Motors Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive technologies and diagnostic tools. Be ready to discuss specific examples from your experience in a service department, as this will show your expertise and passion for the industry.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams. Think of examples where you've motivated your team to achieve outstanding results or improved customer satisfaction. This will demonstrate that you have what it takes to lead a top-performing service department.
✨Communicate Like a Pro
Since excellent communication is key in this role, practice how you would explain complex repairs or additional work to customers. Use clear, simple language and be ready to answer any questions they might have. This will highlight your customer-focused approach.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to a service department. Be prepared to discuss how you've monitored and improved these metrics in the past, as this shows your commitment to operational excellence and staying ahead in the industry.
