At a Glance
- Tasks: Deliver exceptional customer service and support in the vehicle servicing process.
- Company: Join Holdcroft Motor Group, a leading automotive retailer with a focus on customer relationships.
- Benefits: OTE £34,000, commission scheme, employee discounts, and career progression opportunities.
- Other info: Enjoy a supportive environment with ongoing training and development.
- Why this job: Be the face of our service department and make a real impact on customer experiences.
- Qualifications: Experience in the automotive industry and strong communication skills are essential.
The predicted salary is between 32400 - 39600 £ per year.
Salary: OTE £34,000
Working Hours: Monday to Friday: 8:00am – 5:30pm, 1 in 3 Saturday mornings on a rota
About The Role
We are looking for a proactive and customer-focused Service Advisor to join our successful Aftersales team at Holdcroft Motor Group. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering exceptional customer service and building lasting customer relationships.
As the face of our service department, you will play a key role in ensuring every customer receives a professional, efficient, and enjoyable experience throughout their aftersales journey.
Your Role
- Provide outstanding customer service and support throughout the vehicle servicing and repair process
- Build and maintain strong customer relationships through effective communication and product knowledge
- Identify opportunities to maximise service sales through additional products, services, and repair recommendations
- Manage customer bookings, enquiries, and service updates efficiently and professionally
- Ensure all systems, records, and documentation are completed accurately and in a timely manner
- Work closely with technicians and the wider Aftersales team to ensure a smooth customer journey
- Maintain a highly organised workload while delivering exceptional attention to detail
- Support colleagues and contribute positively during busy periods
About You
- Has previous experience within the automotive industry
- Has experience in a customer-facing environment
- Demonstrates excellent communication and interpersonal skills
- Is confident using computer systems and technology
- Has strong organisational skills and attention to detail
- Can effectively manage a busy workload and prioritise tasks
- Has a customer-first approach and a passion for delivering exceptional service
- Works well independently and as part of a team
What We Offer
- £34,000 OTE
- Commission and bonus scheme to reward performance
- Monday to Friday working pattern with Saturdays on a rota
- Colleague referral bonus scheme (up to £1,000)
- Employee discounts across the business
- Employee Assistance Programme
- Career progression opportunities within a growing organisation
- Ongoing training and development
- Supportive and professional working environment
About Holdcroft
Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.
Service Advisor | Aftersales Advisor in Stoke-on-Trent employer: Holdcroft Motor Group
The Holdcroft Academy is an exceptional employer that prioritises the growth and development of its apprentices, offering a unique opportunity to earn while you learn in a supportive environment. With on-site training, dedicated mentorship, and a clear pathway to becoming a fully qualified Level 3 technician, we ensure that every apprentice feels valued and equipped for a successful career in the automotive industry. Our commitment to inclusivity means that anyone with a passion for vehicles, regardless of age, can thrive here.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor | Aftersales Advisor in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Holdcroft Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Holdcroft Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor | Aftersales Advisor in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Holdcroft Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at Holdcroft Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Holdcroft Motor Group!
How to prepare for a job interview at Holdcroft Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
