Location: Leek Road, Hanley
Salary: £12.71ph + Bonus
Hours of work: Monday to Friday, 08:30 - 17:00
Are you a proactive, customer-focused professional with a passion for the automotive industry?
Holdcroft has an exciting opportunity for a Parts Advisor to join our busy, award-winning parts team based in Stoke-on-Trent. If you have experience within the automotive parts environment and enjoy building strong customer relationships, this is a fantastic opportunity to join a successful and growing dealership.
As a Parts Advisor, you'll play a key role in supporting both trade and retail customers while helping to maximise parts sales and maintain excellent service standards within a fast-paced environment.
Your role:
- Build and maintain strong relationships with existing trade and retail customers through exceptional service and product knowledge
- Maximise parts sales opportunities while delivering a customer-first experience
- Manage a busy workload with strong organisation and attention to detail
- Ensure all parts orders, systems, and documentation are completed accurately and efficiently
- Provide professional guidance and support to customers regarding parts availability and specifications
- Work collaboratively with the wider aftersales and parts team to achieve departmental goals
- Maintain high standards of accuracy and efficiency within a fast-paced parts environment
About You:
- We are looking for someone who:
- Has previous experience within a main dealer or motor factor parts environment
- Demonstrates strong communication and customer service skills
- Is highly organised with the ability to manage a fast-paced workload
- Has excellent attention to detail and accuracy in all tasks
- Is self-motivated, enthusiastic, and customer-focused
- Has a genuine passion for the automotive industry
- Can work effectively both independently and as part of a team
- Has a solid understanding of the automotive parts environment
What we offer:
- Opportunity to join a busy, award-winning parts team
- Strong earning potential with performance-driven rewards
- Supportive and high-performing working environment
- Career progression opportunities within Holdcroft Motor Group
- Ongoing training and development
About Holdcroft
Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.
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Parts Advisor in Stoke-on-Trent employer: Holdcroft Motor Group
The Holdcroft Academy is an exceptional employer that prioritises the growth and development of its apprentices, offering a unique opportunity to earn while you learn in a supportive environment. With on-site training, dedicated mentorship, and a clear pathway to becoming a fully qualified Level 3 technician, we ensure that every apprentice feels valued and equipped for a successful career in the automotive industry. Our commitment to inclusivity means that anyone with a passion for vehicles, regardless of age, can thrive here.
