At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues across dealership sites.
- Company: Join Holdcroft Motor Group, a dynamic team in the automotive industry.
- Benefits: Enjoy a competitive salary, travel opportunities, and a supportive work environment.
- Other info: Great career growth potential and a chance to work with a friendly team.
- Why this job: Be the face of IT, solving real-world tech problems while on the go.
- Qualifications: Experience in IT support and solid tech skills are essential.
The predicted salary is between 28000 - 42000 € per year.
IT Field Support Engineer (1st & 2nd Line) – Hours: Monday – Friday, 8:30 am – 5:00 pm. Location: Based in Stoke-on-Trent (with regular travel to our dealership sites).
Are you a proactive tech-troubleshooter who loves being out in the field rather than stuck behind a desk all day? Holdcroft Motor Group is looking for an IT Field Support Engineer to join our central team. If you’re great with people and even better with technology, this is your chance to support our dealerships across the Midlands and North West, ensuring our teams stay connected and our systems stay seamless. As our Field Engineer, you are the face of IT. You’ll be the "boots on the ground" helping our staff solve everyday technical hurdles.
Responsibilities
- Hands-on Support: Providing 1st and 2nd line technical support for PCs, laptops, printers, and mobile devices.
- Setup & Install: Configuring and deploying new hardware and software across our various dealership locations.
- Troubleshooting: Solving network connectivity issues (Wi-Fi, cabling) and software glitches (Windows 10/11, Office 365, Google Workspace).
- Security: Ensuring all systems are up to date with the latest security patches.
What You Bring To The Table
- Experience: Previous experience in an IT support role (1st or 2nd line).
- Tech Skills: Solid knowledge of Windows OS, Microsoft Office/365, and basic networking (cabling, routers, switches).
- Hardware Knowledge: Comfortable taking apart a PC or setting up a workstation.
- Communication: You can explain technical issues in "plain English" to non-tech colleagues.
- The Drive: A Full UK Driving Licence is essential for this role.
Ready to hit the road and solve some tech? Apply now and join the Holdcroft IT team!
IT Support Technician | IT Field Support Engineer | Desktop Support Engineer in Stoke-on-Trent employer: Holdcroft Motor Group
Holdcroft Motor Group is an exceptional employer that values its employees by fostering a supportive and dynamic work culture. As an IT Field Support Engineer, you will enjoy the flexibility of working in various dealership locations across the Midlands and North West, with opportunities for hands-on problem-solving and direct interaction with colleagues. The company prioritises employee growth through continuous learning and development, ensuring that you are well-equipped to tackle the latest technology challenges while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician | IT Field Support Engineer | Desktop Support Engineer in Stoke-on-Trent
✨Tip Number 1
Get out there and network! Attend local tech meetups or industry events where you can meet potential employers face-to-face. It’s all about making connections and showing off your personality.
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to showcase your skills and connect with people in the IT field. Share your insights on tech topics to get noticed!
✨Tip Number 3
When you land an interview, be ready to demonstrate your troubleshooting skills. Prepare for practical tests or scenarios where you can show how you’d tackle real-world tech issues.
✨Tip Number 4
Finally, apply through our website! We love seeing candidates who take the initiative. Plus, it ensures your application gets directly into the hands of our team for review.
We think you need these skills to ace IT Support Technician | IT Field Support Engineer | Desktop Support Engineer in Stoke-on-Trent
Some tips for your application 🫡
Show Your Tech Skills:Make sure to highlight your experience with Windows OS, Microsoft Office/365, and any networking knowledge you have. We want to see how you can bring your tech skills to the table!
Keep It Simple:When explaining your past experiences, use plain English. Remember, we’re looking for someone who can communicate technical issues clearly to non-tech colleagues, so show us you can do that in your application.
Tailor Your CV:Don’t just send a generic CV! Tailor it to match the job description. Mention your hands-on support experience and any relevant troubleshooting skills that align with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, we love seeing candidates take that extra step!
How to prepare for a job interview at Holdcroft Motor Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft Office/365, and basic networking. Be ready to discuss specific troubleshooting scenarios you've encountered in previous roles, as this will show your hands-on experience.
✨Communicate Clearly
Since you'll be the face of IT, practice explaining technical issues in simple terms. Think about how you would explain a complex problem to a non-tech colleague. This will demonstrate your communication skills and ability to connect with others.
✨Show Your Proactive Side
Prepare examples of times when you took the initiative to solve a problem or improve a process. Employers love candidates who can think on their feet and take charge, especially in a field support role where quick thinking is essential.
✨Be Ready for Hands-On Questions
Expect practical questions or scenarios during the interview. They might ask you how you would set up a workstation or troubleshoot a connectivity issue. Practising these scenarios beforehand will help you feel more confident and prepared.
