Contact Centre Advisor | Customer Service Advisor | Telesales in Stoke-on-Trent

Salary: 25,396.80 + bonus (OTE £29,000)

Location: Hanley, Stoke-on-Trent

Hours of work: Monday to Friday, 8:30am-5:30pm

Benefits

• Competitive salary structure with more earning potential based upon individual performance.
• Colleague referral bonus scheme (up to £1,000)
• 31 days holiday.
• Opportunities for professional growth and career advancement within a thriving organisation.
• Ongoing training and development programs to enhance your sales skills and product knowledge.
• A supportive and collaborative work environment that values your contributions.
• Access to a range of new company vehicles.
• Employee assistance programme.
• Free flu jab.

Key Responsibilities

• Deal with inbound and outbound calls to provide a high standard of customer service when booking the customers in for services, MOTs and repairs for the group.
• Respond quickly and efficiently to customer internet enquiries relating to service and repairs.
• Proactively contact existing customers to discuss and book their service and MOT requirements.
• Establish customers drop off and collection requirements or arrange alternative transport where necessary.
• Ensure service bookings and appointments are managed efficiently and meet set manufacturer criteria.
• Upsell additional products to customers, such as seasonal products and extras to hit KPIs.

Required Skills

• Ability to achieve targets both individually and as a team.
• Organised and motivated.
• Previous experience in a contact centre environment.
• IT and computer literate and ability to use company systems.
• Excellent customer service and sales skills.
• Can confidently handle conflicting demands.
• Friendly and professional manner.

If you are interested in hearing more about our Contact Centre Advisor job, please enquire now! We would love to hear from you.