At a Glance
- Tasks: Welcome customers, manage calls, and support showroom administration.
- Company: Join a friendly automotive retail group with a supportive culture.
- Benefits: Earn £12.71 per hour with flexible working hours and immediate start.
- Other info: Work across two locations with opportunities for variety and growth.
- Why this job: Gain valuable experience while providing excellent customer service in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Stoke-on-Trent & Crewe Showrooms
Salary: £12.71 per hour
Working Hours: Casual, Flexible
Start Date: Immediate
About The Role
We are looking for a friendly, professional, and flexible Showroom Host / Administrator to join our team on a temporary, part-time basis. This role is to provide cover for sickness, annual leave, and busy periods across our Stoke-on-Trent and Crewe showrooms. As the first point of contact for our customers, you will play an important role in delivering an excellent customer experience while supporting the day-to-day administration of our busy dealerships. Flexibility is essential, as shifts will be scheduled across seven days, with working hours between 9:00am and 5:30pm.
Your Role
- Welcome customers into the showroom with a friendly and professional approach.
- Signpost customers to the appropriate department or member of the team.
- Answer and direct incoming telephone calls efficiently.
- Support the showroom with general administrative duties.
- Ensure the reception and customer areas remain clean, tidy, and welcoming.
- Assist the sales and aftersales teams with administrative tasks as required.
- Provide excellent customer service at all times.
- Maintain accurate records and follow company procedures.
What We Offer
- £12.71 per hour.
- Flexible working hours to suit business needs.
- Opportunity to gain experience within a successful automotive retail group.
- Friendly and supportive working environment.
- Variety in your role, working across two dealership locations.
- Immediate start available.
About You
- Previous customer service or reception experience is preferred.
- Excellent communication and interpersonal skills.
- Confident using telephones and basic computer systems.
- Well organised with strong attention to detail.
- Professional, approachable, and reliable.
- Flexible and able to work across both our Stoke-on-Trent and Crewe showrooms.
- Available to work varying shifts across seven days, between 9:00am and 5:30pm.
- A full UK driving licence would be advantageous but is not essential.
Casual Showroom host / Receptionist in Stoke-on-Trent employer: Holdcroft Motor Group
Join our dynamic team as a Casual Showroom Host / Administrator in the vibrant Stoke-on-Trent and Crewe showrooms, where we pride ourselves on fostering a friendly and supportive work environment. With flexible working hours and the opportunity to gain valuable experience in a successful automotive retail group, you'll play a crucial role in delivering exceptional customer service while enjoying variety in your role across two locations. We value our employees and offer immediate starts for those ready to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Showroom host / Receptionist in Stoke-on-Trent
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Holdcroft Motor Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Holdcroft Motor Group and let us see your personality shine through!
We think you need these skills to ace Casual Showroom host / Receptionist in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Holdcroft Motor Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Holdcroft Motor Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Holdcroft Motor Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Holdcroft Motor Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Holdcroft Motor Group will surely appreciate.
