At a Glance
- Tasks: Provide hands-on IT support across multiple dealership locations and troubleshoot tech issues.
- Company: Join Holdcroft Motor Group, a leading automotive retailer with a focus on customer service.
- Benefits: Enjoy employee discounts, referral bonuses, and access to an assistance programme.
- Other info: Great career development opportunities in a supportive and growing team.
- Why this job: Be the face of IT support, solving real-world tech challenges in a dynamic environment.
- Qualifications: Experience in 1st or 2nd line IT support and strong technical knowledge required.
The predicted salary is between 30000 - 40000 € per year.
Location: Based in Stoke-on-Trent (with regular travel to dealership sites across the Midlands and North West)
Hours of work: Monday to Friday, 08:30–17:00
Are you a proactive tech-troubleshooter who loves being out in the field rather than stuck behind a desk all day? Holdcroft Motor Group is looking for an IT Field Support Engineer to join our central IT team. If you’re great with people and even better with technology, this is your chance to support our dealerships, ensuring our teams stay connected and our systems run seamlessly.
What You’ll Get In Return
- Varied Role: Enjoy a hands‑on field‑based position supporting multiple dealership locations across the region.
- Career Development: Join a supportive and growing business that values ongoing learning and technical development.
- Added Perks: Employee discounts, colleague referral bonus scheme, and access to an employee assistance programme.
As an IT Field Support Engineer, you’ll be the face of IT support across the business, helping staff overcome day‑to‑day technical challenges and ensuring systems remain operational. Your responsibilities will include:
- Hands‑on Support: Providing 1st and 2nd line technical support for PCs, laptops, printers, and mobile devices.
- Setup & Installation: Configuring and deploying new hardware and software across dealership locations.
- Troubleshooting: Resolving network connectivity issues including Wi‑Fi and cabling, along with software issues across Windows 10/11, Microsoft Office 365, and Google Workspace.
- Security & Maintenance: Ensuring systems remain secure, updated, and compliant with the latest security patches.
We are seeking a proactive and technically capable individual with a passion for problem‑solving and customer support.
What You Bring To The Table
- IT Support Experience: Previous experience within a 1st or 2nd line IT support role is essential.
- Technical Knowledge: Strong understanding of Windows operating systems, Microsoft Office/365, and basic networking including cabling, routers, and switches.
- Hardware Skills: Comfortable installing, maintaining, and troubleshooting computer hardware and workstation setups.
- Communication Skills: Able to explain technical concepts clearly and confidently to non‑technical colleagues.
- Driving Licence: A full UK driving licence is essential due to travel between dealership sites.
If you’re ready to hit the road and solve technical challenges as part of a supportive and growing IT team, apply now — we’d love to hear from you.
About Holdcroft
Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long‑term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.
IT Field Support Engineer (1st & 2nd Line) employer: Holdcroft Motor Group
Holdcroft Motor Group is an excellent employer for IT Field Support Engineers, offering a dynamic field-based role that allows you to engage directly with teams across multiple dealership locations in the Midlands and North West. With a strong emphasis on career development, employee discounts, and a supportive work culture, you'll find ample opportunities for growth while enjoying the satisfaction of solving technical challenges in a hands-on environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Support Engineer (1st & 2nd Line)
✨Tip Number 1
Get to know the company! Research Holdcroft Motor Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on scenarios! Since this role involves troubleshooting in the field, practice explaining your problem-solving process. Be ready to share examples of how you've tackled tech issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome IT team at Holdcroft!
We think you need these skills to ace IT Field Support Engineer (1st & 2nd Line)
Some tips for your application 🫡
Show Your Tech Skills:Make sure to highlight your experience with 1st and 2nd line support in your application. We want to see how you've tackled tech challenges before, so share specific examples that showcase your problem-solving skills!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the job description. Mention your familiarity with Windows operating systems and any experience you have with hardware installation and troubleshooting.
Be Personable:Since you'll be the face of IT support, it’s important to show off your communication skills. Use your application to demonstrate how you can explain technical concepts clearly to non-techies. We love a friendly approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Holdcroft Motor Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Microsoft Office 365, and basic networking. Be ready to discuss specific troubleshooting scenarios you've encountered in previous roles, as this will show your hands-on experience.
✨Show Off Your People Skills
As an IT Field Support Engineer, you'll be the face of IT support. Prepare examples of how you've effectively communicated technical concepts to non-technical colleagues. This will demonstrate your ability to connect with people and provide excellent customer support.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. Think about how you would approach common issues like network connectivity problems or hardware malfunctions. Practising these scenarios can help you feel more confident.
✨Highlight Your Proactive Approach
The role requires a proactive attitude towards problem-solving. Share instances where you've taken the initiative to improve processes or resolve issues before they escalated. This will show that you're not just reactive but also forward-thinking.
