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- Tasks: Join our After Sales Team to assist customers with service bookings and upsell products.
- Company: Holdcroft Motor Group is a leading automotive group in the UK, dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, in-house training, and employee perks like a flu jab.
- Why this job: This role offers a dynamic environment where you can develop your customer service skills and make an impact.
- Qualifications: Previous contact centre experience and strong customer service skills are essential.
- Other info: Work Monday to Friday, 40 hours a week, in Stoke-on-Trent.
The predicted salary is between 17600 - 26400 £ per year.
Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services.
Salary: £22,000 per annum plus bonus and commission
Location: Head office, Stoke-on-Trent
Hours of work: Monday to Friday, 40 hours a week
Competitive salary, commission and bonus scheme. In house training programme. Colleague referral bonus scheme (up to £1,000). Employee assistance programme. Flu jab.
Key responsibilities as a Contact Centre Advisor:- Deal with inbound and outbound calls to provide a high standard of customer service when booking the customers in for services, MOT’s and repairs for the group.
- Respond quickly and efficiently to customer internet enquiries relating to service and repairs.
- Proactively contact existing customers to discuss and book their service and MOT requirements.
- Establish customers drop off and collection requirements or arrange alternative transport where necessary.
- Ensure service bookings and appointments are managed efficiently and meet set manufacturer criteria.
- Upsell additional products to customers, such as seasonal products and extras to hit KPI’s.
- Ability to achieve targets both individually and as a team.
- Organised and motivated.
- Previous experience in a contact centre environment.
- IT and computer literate and ability to use company systems.
- Excellent customer service and sales skills.
- Can confidently handle conflicting demands.
Contact Centre Advisor - Stoke-on-Trent employer: Holdcroft Motor Group
Contact Detail:
Holdcroft Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor - Stoke-on-Trent
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services and products offered by Holdcroft Motor Group. Understanding their offerings will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Contact Centre Advisor. This will prepare you to handle various customer interactions confidently and showcase your problem-solving abilities.
✨Tip Number 3
Research common KPIs in contact centre roles and think of examples from your past experiences where you've met or exceeded these targets. Being able to discuss your achievements will make you stand out as a candidate.
✨Tip Number 4
Network with current or former employees of Holdcroft Motor Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Contact Centre Advisor - Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a contact centre environment. Use specific examples that demonstrate your ability to handle calls efficiently and meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your customer service skills and how they align with the responsibilities of a Contact Centre Advisor, particularly in booking services and upselling products.
Highlight Key Skills: In your application, emphasise your organisational skills, motivation, and ability to work under pressure. Provide examples of how you've successfully managed conflicting demands in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Holdcroft Motor Group
✨Showcase Your Customer Service Skills
As a Contact Centre Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your capability to meet the demands of the role.
✨Familiarise Yourself with the Company
Research Holdcroft Motor Group and understand their services, values, and customer base. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your responses to align with their expectations.
✨Practice Handling Conflicting Demands
The role requires managing multiple tasks simultaneously. Think of scenarios where you had to juggle various responsibilities and how you prioritised them. Be ready to discuss these situations during the interview to showcase your organisational skills.
✨Prepare for Sales Questions
Since upselling is part of the job, be prepared to answer questions related to sales techniques. Think of times when you successfully upsold a product or service and how you approached the conversation with the customer.
