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- Tasks: Provide technical support and training to enhance IT systems usage.
- Company: Join Chimes, a not-for-profit making a real difference in people's lives.
- Benefits: Competitive pay, health insurance, tuition reimbursement, and flexible spending accounts.
- Other info: Collaborative culture with opportunities for professional development.
- Why this job: Make an impact while growing your skills in a supportive environment.
- Qualifications: 1-2 years in tech support; knowledge of Windows, AD, and Office 365.
The predicted salary is between 30000 - 40000 £ per year.
Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve.
PRIMARY RESPONSIBILITIES:
- Technical Support: Respond promptly, professionally, and proactively to incoming service requests. Deliver help desk support for end-user hardware, software, and connectivity. Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting. Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction. Record all work and communication in the ticketing system for accurate tracking and reporting.
- Training and Development: Conduct user training as needed to enhance understanding and usage of IT systems and tools.
- Professional Responsibilities: Maintain regular attendance in alignment with the assigned work schedule and organizational policies. Participate in in-service training, staff meetings, and other professional development opportunities. Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
- Organizational Values and Additional Duties: Serve as a positive role model for colleagues and individuals served. Adhere to organizational policies and procedures while promoting professionalism. Perform other duties, responsibilities, and special projects as assigned.
QUALIFICATIONS:
- Knowledge and Skills: Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration. Experience troubleshooting and supporting end-user hardware and software. Basic understanding of network connectivity troubleshooting.
- Experience: 1–2 years of experience in a technical support or similar role. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.
What’s in it for you?
- Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through “Tickets at Work”
- And More!
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.
IT Support Specialist - Onsite in Hampshire employer: Holcomb Brand
Contact Detail:
Holcomb Brand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist - Onsite in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings at Chimes. A friendly chat can sometimes lead to a referral, which is golden in landing that job.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 10 and 11, Active Directory, and Office 365. We want to see you shine when it comes to troubleshooting and support!
✨Tip Number 3
Show your passion for helping others during the interview. Chimes is all about making a difference, so share any experiences where you've gone above and beyond to assist someone with tech issues. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find more info about the role and the amazing benefits we offer at Chimes.
We think you need these skills to ace IT Support Specialist - Onsite in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the IT Support Specialist role. We want to see how your background in Windows administration and user support aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping others through tech support and how you can contribute to our mission at Chimes. Keep it friendly and professional!
Showcase Relevant Experience: When detailing your experience, focus on specific examples where you've successfully resolved technical issues or trained users. We love seeing how you've made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Holcomb Brand
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, Active Directory, and Office 365. Be ready to discuss your experience troubleshooting hardware and software issues, as well as any specific examples where you've successfully resolved technical problems.
✨Showcase Your Communication Skills
As an IT Support Specialist, you'll need to communicate effectively with users who may not be tech-savvy. Prepare to demonstrate how you've explained complex technical concepts in simple terms during your previous roles or training sessions.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to troubleshoot a connectivity issue or assist a user with a software problem, and be prepared to walk the interviewer through your thought process.
✨Emphasise Teamwork and Professionalism
Chimes values collaboration and professionalism, so be sure to highlight your ability to work well in a team. Share examples of how you've contributed to a positive work environment and supported colleagues in achieving their goals.