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- Tasks: Provide technical support and training to enhance IT systems usage.
- Company: Join Chimes, a not-for-profit making a real difference in people's lives.
- Benefits: Enjoy competitive pay, health insurance, tuition reimbursement, and more!
- Other info: Great opportunities for personal and professional growth in a collaborative environment.
- Why this job: Be part of a purpose-driven team that empowers individuals with challenges.
- Qualifications: 1-2 years in tech support; skills in Windows, AD, and Office 365 are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve.
PRIMARY RESPONSIBILITIES:
- Technical Support: Respond promptly, professionally, and proactively to incoming service requests. Deliver help desk support for end-user hardware, software, and connectivity. Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting. Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction. Record all work and communication in the ticketing system for accurate tracking and reporting.
- Training and Development: Conduct user training as needed to enhance understanding and usage of IT systems and tools.
- Professional Responsibilities: Maintain regular attendance in alignment with the assigned work schedule and organizational policies. Participate in in-service training, staff meetings, and other professional development opportunities. Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
- Organizational Values and Additional Duties: Serve as a positive role model for colleagues and individuals served. Adhere to organizational policies and procedures while promoting professionalism. Perform other duties, responsibilities, and special projects as assigned.
QUALIFICATIONS:
- Knowledge and Skills: Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration. Experience troubleshooting and supporting end-user hardware and software. Basic understanding of network connectivity troubleshooting.
- Experience: 1–2 years of experience in a technical support or similar role. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.
What’s in it for you?
- Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through “Tickets at Work”
- And More!
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
IT Support Specialist - Onsite in Exton employer: Holcomb Brand
Contact Detail:
Holcomb Brand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist - Onsite in Exton
✨Tip Number 1
Network like a pro! Reach out to current employees at Chimes on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 10, Active Directory, and Office 365. We want to see that you can handle those service requests like a champ!
✨Tip Number 3
Show your passion for helping others during the interview. Chimes is all about making a difference, so share examples of how you've gone above and beyond in previous roles to support users and improve their experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission at Chimes.
We think you need these skills to ace IT Support Specialist - Onsite in Exton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experience that match the IT Support Specialist role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your Windows 10/11 and Active Directory expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others through tech support. We love seeing candidates who connect their personal values with our mission at Chimes.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for proactive problem solvers who can respond to service requests with professionalism and efficiency.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about working with us at Chimes!
How to prepare for a job interview at Holcomb Brand
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, Active Directory, and Office 365. Be ready to discuss your experience troubleshooting hardware and software issues, as well as any relevant certifications you might have. This will show that you're not just familiar with the tools but can also handle real-world problems.
✨Practice Your Communication Skills
As an IT Support Specialist, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms. You might even want to role-play common support scenarios with a friend to build your confidence.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your thought process and how you approach challenges.
✨Emphasise Teamwork and Professionalism
Chimes values collaboration and professionalism, so be ready to discuss how you've worked in teams before. Share experiences where you’ve contributed to a positive work environment or helped colleagues, as this aligns with their organisational values.