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- Tasks: Provide technical support and training for IT systems, ensuring user satisfaction.
- Company: Join Chimes, a not-for-profit dedicated to helping others achieve their potential.
- Benefits: Enjoy competitive pay, health insurance, tuition reimbursement, and flexible spending accounts.
- Other info: Be part of a collaborative team with opportunities for personal and professional growth.
- Why this job: Make a real difference while growing your skills in a supportive environment.
- Qualifications: 1-2 years in tech support; knowledge of Windows, Active Directory, and Office 365.
The predicted salary is between 30000 - 40000 £ per year.
Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve.
PRIMARY RESPONSIBILITIES:
- Technical Support: Respond promptly, professionally, and proactively to incoming service requests. Deliver help desk support for end-user hardware, software, and connectivity. Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting. Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction. Record all work and communication in the ticketing system for accurate tracking and reporting.
- Training and Development: Conduct user training as needed to enhance understanding and usage of IT systems and tools.
- Professional Responsibilities: Maintain regular attendance in alignment with the assigned work schedule and organizational policies. Participate in in-service training, staff meetings, and other professional development opportunities. Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
- Organizational Values and Additional Duties: Serve as a positive role model for colleagues and individuals served. Adhere to organizational policies and procedures while promoting professionalism. Perform other duties, responsibilities, and special projects as assigned.
QUALIFICATIONS:
- Knowledge and Skills: Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration. Experience troubleshooting and supporting end-user hardware and software. Basic understanding of network connectivity troubleshooting.
- Experience: 1–2 years of experience in a technical support or similar role. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.
What’s in it for you?
- Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through “Tickets at Work”
- And More!
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
IT Support Specialist in Exton employer: Holcomb Brand
Contact Detail:
Holcomb Brand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist in Exton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. This will help you feel more confident and ready to impress!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website at StudySmarter for roles that resonate with you, especially if you’re passionate about helping others in a meaningful way.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace IT Support Specialist in Exton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the IT Support Specialist role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others through tech support. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Technical Skills: Be specific about your technical skills in your application. Mention your experience with Windows 10/11, Active Directory, and Office 365. We’re looking for someone who can hit the ground running, so highlight any relevant certifications too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about Chimes and our mission there!
How to prepare for a job interview at Holcomb Brand
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, Active Directory, and Office 365. Be ready to discuss your experience troubleshooting hardware and software issues, as well as any specific examples where you've successfully resolved technical problems.
✨Showcase Your Communication Skills
As an IT Support Specialist, you'll need to communicate effectively with users who may not be tech-savvy. Prepare to demonstrate how you've explained complex technical concepts in simple terms during your previous roles. This will show that you can provide excellent customer service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common technical issues you've encountered and how you resolved them. Practising these scenarios will help you articulate your problem-solving skills and approach to user support.
✨Emphasise Teamwork and Professionalism
Chimes values collaboration and professionalism, so be prepared to discuss how you've worked effectively in a team environment. Share examples of how you've contributed to a positive workplace culture and supported your colleagues in achieving shared goals.