At a Glance
- Tasks: Deliver exceptional customer service and manage key accounts to achieve sales targets.
- Company: Join Holcim, a leader in sustainable building solutions since 1858.
- Benefits: Competitive salary, bonus, 25 days holiday, enhanced family benefits, and remote GP service.
- Other info: Opportunities for career progression and a commitment to diversity and inclusion.
- Why this job: Be part of a mission-driven team making a real impact on the construction industry.
- Qualifications: Experience in customer service or sales support with strong communication skills.
The predicted salary is between 26116 - 26738 £ per year.
About Holcim
We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.
Holcim UK Company Benefits
- Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits.
- Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety.
- Enhanced family benefits, including maternity, paternity, and adoption leave.
- Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.
- Opportunities for career progression both at home and abroad.
- Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests.
- Staff discounts including special rates for garden landscaping products.
The Opportunity
We are looking for a proactive, customer-focused Customer Service Representative (CSR) to join our team. This is an exciting opportunity for someone with a passion for customer excellence, strong sales support experience, and a proven ability to build lasting customer relationships. As a CSR, you will manage allocated customer accounts and key contacts, supporting the achievement of sales targets and business goals through exceptional service, effective account management, and accurate order processing. You will play a key role in raising the profile of Holcim across designated sales channels while delivering a best-in-class customer experience.
What we're looking for:
- Proven experience in customer service, sales support or account management.
- Strong track record of delivering excellent customer service and complaint resolution.
- Experience with accurate order processing and reducing service or sales errors.
- Strong communication, negotiation and relationship-building skills.
- Excellent organisation, planning and time management skills.
- IT literate, ideally with CRM experience such as Salesforce.
- Commercial awareness and a proactive, customer-first mindset.
Who you are:
- Proven experience in customer service, sales support or account management.
- Strong track record of delivering excellent customer service and complaint resolution.
- Experience processing orders accurately and reducing service or sales errors.
- Strong negotiation, communication and relationship-building skills.
- Excellent organisation, planning and time management skills.
- High attention to detail and strong analytical ability.
- Self-motivated with a proactive, pragmatic approach.
- Commercial awareness and understanding of budgets, margins and sales performance.
- Product, industry and competitor awareness (or willingness to develop this knowledge).
We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.
Customer Service Representative in Swindon employer: Holcim
Holcim is an exceptional employer, offering a dynamic work culture that prioritises innovation and sustainability in the construction industry. As a Sales Associate, you will benefit from comprehensive training and development opportunities, fostering your professional growth while contributing to meaningful projects that make a positive impact on the environment. Located in the UK, Holcim provides a collaborative atmosphere where employees are encouraged to share ideas and drive change, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Holcim. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Holcim before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Holcim:Your cover letter is your chance to shine! Tell us why you want to work at Holcim specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Holcim!
How to prepare for a job interview at Holcim
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
